PatientNow Go

PatientNow Go makes it easy for aesthetic and medical practices to take secure, in-person card payments from anywhere in the clinic—right from an iPhone. The app connects to a supported card reader to accept EMV chip, contactless (tap), and magstripe payments, then instantly confirms approval or decline and emails a receipt.

Designed for speed at the front desk or in-room checkout, PatientNow Go integrates with your PatientNow environment so teams can charge the correct amount, capture receipts, and return to the day’s schedule with minimal taps.

Key Features • Fast in-person checkout: Enter or receive the amount from your workflow, then accept payment via tap, insert, or swipe on a supported reader. • Clear payment flow: Purpose-built screens for Accept Payment, Processing, Approved, and Declined keep staff and patients informed at every step. • Email receipts: Send a branded receipt to the patient’s email directly from the approval screen. • Role-based access: Only authorized staff can take payments; actions are guided and consistent. • Reliable connectivity: Helpful prompts guide staff to reconnect the reader or network if needed. • Accessibility: Supports large text, VoiceOver/screen readers, and high-contrast requirements.

Security & Compliance • No card data stored on the device: Sensitive information is never written to the app or device storage. • PCI-conscious design: Only non-sensitive fields are displayed and logged; PAN/CVV are never logged. • Audit-ready: Minimal operational events are recorded to help your clinic resolve issues and verify outcomes.

Works With • PatientNow (Envision) accounts with Payments enabled. • Supported card readers (e.g., Moby 5500) via Bluetooth. • Standard business internet or cellular data.

What Staff Can Do • Collect in-person payments quickly at checkout or in-room. • See immediate Approved or Declined status with reason codes when available. • Email a receipt to the patient without leaving the flow. • Return to the day’s worklist in a single tap.

Designed for Clinics • Streamlined for front-of-house speed and back-office accuracy. • Consistent UI across screens so training is minimal. • Built for busy teams—clear CTAs, sensible defaults, and informative messages.

Requirements • Active PatientNow Payments account and merchant processing credentials. • PatientNow user permissions to accept payments. • Bluetooth enabled for reader pairing. • iOS device running a supported OS version. Availability and hardware compatibility may vary by region and processor program.

Support Need help with setup, readers, or credentials? Contact PatientNow Support or your implementation specialist.