Darb Alwatan Company

Darb Alwatan Company online bus ticket booking application

Motivation

For us at Darb Alwatan it is easy to be motivated in our daily work! Being part of our company also means being a part of the development of the Nation!

The Kingdom of Saudi Arabia are developing and moving fast forward with an enthusiastic and ambitious Vision towards 2030. Darb Alwatan assesses that the Movement towards being the Heart of the Arab and Islamic world, the Investment powerhouse and the Hub connecting three continents massively and positively will affect the mobility market and its public transport systems. A Vibrant society, a Thriving economy and an Ambitious nation are lively inputs wanting us to be a part of developing a good quality of life, a healthy lifestyle and an attractive living environment.

This is how Darb Alwatan proudly participates in developing towards the Vision 2030:

Business idea

• We are a Saudi Arabia customer focused public transport company!

• We are providing all modern travel solutions for national, regional, urban mobility needs and challenges!

• We are proudly aligned with the Kingdoms Vision towards 2030 and the promising future beyond!

Vision

• Everyone wants to travel with us!

Mission

• SOTOS: Every travel we provide are SAFE, ON time and delivered with OUTSTANDING SERVICE!

Values

• We always have the best in mind for our travelers, customers and clients!

• We always care about our customers and employees and put safety first in our operations!

• We always respect each other and collaborate for continuous improvements of our customer offer!

Leaders towards the future

Common goals

At Darb Alwatan we are ONE TEAM of professionals working together towards common goals. With clear objectives for departments, units, group and individuals we will achieve our goals according to plan.

The overall Goal breakdown logic and Darb Alwatan Excellence, DAW EX, are prioritized and organized as follows:

• The primary Goal is Satisfied Customers.

• When achieving Satisfied Customers the next and secondary goal is More Customers!

• To achieve the wanted results the next and third goal is Satisfied employees!

DAW EX

• CEO is responsible for Customer Excellence

• Heads of Marketing and Technology departments are responsible for Commercial Excellence

• Head of HR department is responsible for Employer Excellence

• Head of Operations department is responsible for Operational Excellence including SOTOS

• Head of Finance department is responsible for Financial Excellence

Leadership and continuous improvements

At Darb Alwatan we strongly believe that a Positive company culture beats Strategies and planning in general. Another strong statement is also that a Positive leadership beats management in general. Therefore, our leaders and our leadership focuses on building a combination of a modern Company leadership culture together with a proud Saudi culture. We aim to lead as follows:

• We collaborate and communicate with our Team members

• We cheer Team members who are taking initiatives and go first

• We motivate, and delegate to our Team members

• We coach and encourage our Team members on decision making

• When we are demanding accountability we always give clear mandate to our Team members

• We realize that it is ok to make mistakes and that the Teams will learn from them

• One of our DAW values is that We respect each other and collaborate for Continuous improvements of our Customer offer.

"We will use the Quality method of Plan-Do-Check-Act. I am though really encouraging our leaders to really focus on the Doing in the method! The better focus the better outcome!" Says Quality Development Manager Bassam Qurban!