Bolt: Request a Ride

ზოსტად ლოკაციაზე მოვიდა

I had a terrible and unsafe experience with Bolt app. I ordered a car and the driver kept saying he was coming, but he was driving in a completely different direction for almost an hour. I was waiting outside with a small child and had no real help from Bolt. This appears to be a known cancellation abuse problem, where a driver accepts the ride, does not come to the pickup location, and the customer is forced to cancel. Bolt support told me they could not do anything. They said they do not work directly with the drivers because the drivers are independent. They also could not cancel the ride or solve the issue from their side. Support told me a manager would call me back, but nobody ever called. No accountability, no protection from the app, and no real customer support. I do not recommend Bolt. The app allowed a driver to waste almost an hour of my time while I was with a child, and the app refused to take responsibility or fix the situation.

When ascending a steep hill on a busy road in Stockholm, the bike suddenly cut power. This may have been because I was near a construction site (the bike lane was under construction thus forcing me to be on the road). This sudden change in bike handling - with no warning mind you - caused me to almost get into a serious accident. Apps like these should be REQUIRED to give ample notice to the operator when they about to significantly change the handling of the vehicle!!