Reviews of Empower Benefit Accounts

By: WealthCare Mobile App

List of user reviews and ratings for Empower Benefit Accounts

Total ratings

3.70 (Rating count: 212)

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User Reviews

Recent rating average: 2.13

All time rating average: 3.70

5 star

63% (5)

Date	Author	Comment
2026-06-10	Mo*****	For those who have had a condition requiring multiple doctor, office visits, radiology, and other procedures,, in almost every instance when paying for those cost with the Empower Debit Card, you find out soon that there is this major disconnect between the app and reality. For example, when you use the card to pay your co-pay at a doctors office, almost always power ask for further documentation. The doctors office won’t provide that kind of detail that Empower requires, so you end up waiting for the EOB and submit that. What this creates is a significant challenge to keep track of what expenses have been paid for with the debit card, and those that have been paid with the debit card, but for which additional documentation is required. So you wait until the end of the month or two months and look at your EOB‘s, and then you have to try and figure out which ones were paid for with the debit card with no further documentation required, and those that were paid to the provider, but for which an EOB is now required. It’s hard to put in the words, the challenges, but for us, the end result is ditch the Empower Debit Card, and go back to the old way of collecting your EOB’s, and submitting all of those to Empower for reimbursement.
For those who have had a condition requiring multiple doctor, office visits, radiology, and other procedures,, in almost every instance when paying for those cost with the Empower Debit Card, you find out soon that there is this major disconnect between the app and reality. For example, when you use the card to pay your co-pay at a doctors office, almost always power ask for further documentation. The doctors office won’t provide that kind of detail that Empower requires, so you end up waiting for the EOB and submit that. What this creates is a significant challenge to keep track of what expenses have been paid for with the debit card, and those that have been paid with the debit card, but for which additional documentation is required. So you wait until the end of the month or two months and look at your EOB‘s, and then you have to try and figure out which ones were paid for with the debit card with no further documentation required, and those that were paid to the provider, but for which an EOB is now required. It’s hard to put in the words, the challenges, but for us, the end result is ditch the Empower Debit Card, and go back to the old way of collecting your EOB’s, and submitting all of those to Empower for reimbursement.
2026-05-14	CD*****	I really wanted to like this app but it still leaves a lot to be desired. I’ve spent nearly an hour trying to check all the boxes to set up direct deposit for reimbursements to myself. Entered account info in 3 places, found the tiny toggle switch buried, still the app says I need to have a direct deposit account set up. Customer service doesn’t have the knowledge and instead of transferring me to someone who does, puts me hold while he researches. :(
I really wanted to like this app but it still leaves a lot to be desired. I’ve spent nearly an hour trying to check all the boxes to set up direct deposit for reimbursements to myself. Entered account info in 3 places, found the tiny toggle switch buried, still the app says I need to have a direct deposit account set up. Customer service doesn’t have the knowledge and instead of transferring me to someone who does, puts me hold while he researches. :(
2026-04-20	Ju*****	I lost my ability to see the market changes to my account. Please tell me how to track it. I only get a daily total.
I lost my ability to see the market changes to my account. Please tell me how to track it. I only get a daily total.
2026-03-31	Br*****	This App is 125% better than the MERS App. Try it!
This App is 125% better than the MERS App. Try it!
2026-03-27	do*****	Signing in requires a code sent to email which is a 4 or more step process, and every time you leave the app, say to get info to enter, it drops you and you have to sign in again. It's cumbersome and idiotic, and evidently there is no other option except maybe using face id. People, think about it, do i really want my face or fingerprint attached to my financial stuff? My corpse would fill the bill. Way less secure than a number stored in my little grey cells. Argh. Why? Why? Why is everything so stupid?
Signing in requires a code sent to email which is a 4 or more step process, and every time you leave the app, say to get info to enter, it drops you and you have to sign in again. It's cumbersome and idiotic, and evidently there is no other option except maybe using face id. People, think about it, do i really want my face or fingerprint attached to my financial stuff? My corpse would fill the bill. Way less secure than a number stored in my little grey cells. Argh. Why? Why? Why is everything so stupid?
2026-03-27	Pe*****	Does not have good flow and is difficult to navigate lack of information available
Does not have good flow and is difficult to navigate lack of information available
2026-03-24	Gr*****	This is the most difficult ap I have ever used
This is the most difficult ap I have ever used
2026-01-09	ma*****	The app functions seem good(at first glance) but the type font is tiny and extremely hard to see. Also, the default security questions are weird. Luckily several of the alternatives were much better.
The app functions seem good(at first glance) but the type font is tiny and extremely hard to see. Also, the default security questions are weird. Luckily several of the alternatives were much better.