iSERV Service Management

All in one service management application provides various roles of - your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal. ​ It provides the OEM teams the ability to connect, visualize, and act on customer issues within the defined Service Level Agreements.

Key Features:

• Ticket management
• Self guidance for troubleshooting
• Remote collaboration through AR/VR
• Performance monitoring

iSERV is a registered trademark owned by ITHENA whose intellectual property is iSERV.