HomiQ

I was initially offered a trial for premium features tied to a yearly subscription. However, after the trial period, I was effectively locked into maintaining the premium plan, as the platform does not allow users to downgrade to a cheaper option. As a result, I was charged $149 for the year without a clear or accessible path to select a more suitable plan. I missed the charge on my card, and none HomiQ, because I was away on vacation; which is why I bought a camera for my aquarium. When I contacted customer support, I was informed that any change to a lower-cost or monthly subscription would require escalation to their engineering team. Unfortunately, no immediate resolution was provided, and my request for a refund was denied on the basis that the charge exceeded their two-day refund window. Overall, the experience felt restrictive and lacked transparency regarding subscription flexibility and customer support resolution.

I’d give a 5 but the only annoying thing I don’t like is when you try to go to live feed, it takes FOREVER on the “loading” screen before seeing what’s happening. And by the time it finally loads to live feed, it’s as if nothing was ever there.