Proctortrack

It’s incredibly difficult to get approved. Make sure you read the refund policy first before paying. And before paying make sure you have every system requirement, and make sure your camera can focus in of the date on your drivers license. Or you will lose your money.

Genuinely one of the stupidest ideas for a remote proctoring experience I’ve ever seen. They make you go to your testing room during the identity verification process. If you live in a home with any sort of wall decor they deny it. They want a 360 pan of your entire room. This is just not acceptable for people who live in a normal house. The registration and identity verification process was so arduous and took over an hour and I didn’t even complete it all the way before realizing this was a total complete waste of money and time. This is so not acceptable

I have never once had a bad experience with Collegeboard; every test I’ve taken with them in person and every phone call I’ve made for help has been nothing short of phenomenal. What absolutely shocks me is the fact that an amazing company such as them would dive to such low efforts to contract out this outlandishly bad service for remote proctoring. My experience with Proctortrack has been an exact 180 from experience with Collegeboard itself. For one, I scheduled a test on Feb. 14th, couldn’t even begin my test for about 30 minutes since I needed my entire room to be scanned 4 different times due to things that weren’t allowed near me such as a water bottle and my mousepad and other misc things. You then have to position your phone for recording you in a spot your proctor deems worthy, which I had to position another 3-4 times. After this first headache was over, it was time for the test. Before I even clicked start, Proctortrack say I wasn’t able to start the exam due to security reasons and they’ll send an email to me in 3 business days (which they still never sent). Proctor said “I don’t know what happened, try relaunching the software again”. So I did. I couldn’t re-login to the test again after relaunch because it said I already took it (not true). Proctor said “I can’t help you with this, reach out to CollegeBoard. Have a good day”. I reached out to Collegeboard and explained the whole situation to them and they reinstated my ticket free of charge, without any issues. I scheduled to take the test AGAIN 10 days after first schedule (Feb. 24th), and not only did it take me over an hour to get the test setup due to the Proctortrack app closing down, and having to deal with their customer service to get a new proctor after the first one decided to leave after their app crashed, but I couldn’t take the test AGAIN due to unknown security reasons that they would not tell me or even email me about. I ran multiple equipment checks within the Proctortrack application to verify my system worked (which it did), I shutdown every single external task going on through task manager, I turned off all notifications on my computer, I put it into DND, I physically removed anything plugged into my computer such as my mouse chip and other usb devices and only left the power cable as to not trigger suspicion (in case that’s what triggered it last time I don’t know), and yet the same exact notification came up saying that I couldn’t continue due to security reasons. There’s already a proctor watching my every move on my computer screen and 2 different cameras they had me setup looking at me forming a near 360° rotation. I can understand the intent behind the procedures, but at what point do you think to yourself, “hmmm, maybe our software shouldn’t be so ridiculously over the top on anti-cheating measures to the point it’s detecting false positives and causing these ambitiously driven students to wait even more time to test and secure their future!?”. I’m in a rush, my degree was supposed to be done 2 weeks ago, and now it’s delayed because we have a company that’s so over the top on security, it’s forgotten that people actually have a test to take. If you have the option to test in person, do that. It’s worth the headache and whatever costs come with it, just trust. That’s my rant, sorry, but if you’re reading all this and got this far just know if I could give this zero stars I would. Would never recommend this to somebody ever.