Formidium Care

Care is a modern mobile platform that transforms how organizations manage incoming emails, support requests, and internal queries across multiple departments. Built with simplicity and speed in mind, Care empowers teams to stay responsive and organized—wherever they are.

Designed for operations, IT, customer support, and shared service teams, Care brings structure and intelligence to everyday communication by automatically turning emails into actionable, categorized tickets.

Key Highlights:

Auto-Categorization & Prioritization Every incoming email is automatically categorized by topic, urgency, and intent—ensuring it’s routed to the right department, assigned to the appropriate team member, and prioritized based on importance. Say goodbye to manual triage and missed follow-ups.

Team Collaboration & Assignment Assign emails and tickets within your team effortlessly. Delegate queries, add internal notes, track status, and maintain accountability—all while preserving complete context.

SSO Integration Securely log in using Single Sign-On with your organization’s credentials. Simplified and safe access for every team member.

Outlook Integration Sync with Microsoft Outlook to fetch emails, send replies, and maintain full visibility without leaving the app.

Mobile-First Interface Built for fast-paced teams on the go. With powerful filters, you can instantly view unassigned emails or sort by ticket status to take action in real time. View, reply, assign, and close tickets with just a few taps—anytime, anywhere.

Custom Views & Filters Tailor your inbox by department, assignee, sentiment, or ticket state. Focus on what matters most without getting overwhelmed.