Grow Therapy

I've been having panic attacks because of the financial distress I'm under which is has only been exasperated by having to deal with online customer service instead of talking to a person I tried to schedule an appointment one time without my glasses and the fonts on your app are so small that I accidentally scheduled an appointment for 130 instead of for 11:30 AM at the same time I had an aqua Therapy appointment. When I got the reminder at 10:30 AM, I was preparing to get in the pool so I did not get the message until 1210 when I got out of the pool. I tried to contact the THERAPIST, but it was too late. Customers should be able to adjust when they need reminders. I need reminders the day before in two hours before, but this is not an option to adjust the reminder system, your system is set up, so you only get a reminder the day you schedule and one hour before the appointment that only works if your phone works properly. When I miss my 11:30 AM appointment and I explained the situation to my therapist and she was willing to contact customer service and let them know that she was waving the appointment. I live messaged someone in customer service and sent them a screenshot where the therapist said she would waive the appointment but they still refused to waive the fee. They said they didn't receive anything . Even though the therapist had emailed them asking them to waive the fee, customer service refused to waive the $75 missed session fee. Wow I know I shouldn't schedule any more appointments without my glasses on, this whole situation is distressing. This is distressing because they not only cancel all months worth of appointments for both my therapist. They also canceled all my Daughter's appointments.

I was a little hesitant at first to seek professional help for my mental health, but ever since I met Daniel Cooke through Grow Therapy, I have felt much more comfortable opening up and talking about what I’ve been going through. Daniel has listened to me through my struggles, pain, stress, depression, grief, and the loss of loved ones, including the heartbreaking loss of my emotional support dog. He has never made me feel judged, and he genuinely listens and helps me work through what I’m feeling. To me, Daniel has become more than simply someone I speak with during a therapy session. He has been someone who has guided and encouraged me along the way and continually reminds me to keep moving forward, even during some of my most difficult moments. As a single man who sometimes struggles with feeling alone, having someone I can talk openly and honestly with has meant more to me than I can put into words. I truly appreciate Daniel’s compassion, patience, professionalism, and encouragement. I’m very grateful that I took that first step and found him through Grow Therapy. ❤️