Date	Author	Comment
2026-03-16	To*****	Went to remote deposit. Updates loaded. Then I received a dozen error messages before the front of check was acceptable, and 8 more on the back. It was never this difficult before
Went to remote deposit. Updates loaded. Then I received a dozen error messages before the front of check was acceptable, and 8 more on the back. It was never this difficult before
2025-11-12	Pi*****	There is so much that doesn’t work like a regular financial institution that I feel like it is more of a mechanical turk situation. For example, this week the processes for mobile deposit were not functioning, and were restored after I sent a message. This tells me that they don’t have a service that tells them when it is functional. Then I took a picture of the check using their app and it was rejected because I have to write “for mobile deposit only at AgFed” on the endorsement line. A separate issue is bill pay. Oh my god what a nightmare. I expect that if I put something in bill pay, it goes out the next business day. Not here. For their bill pay, when I put in a bill to pay, it triggers someone to write a physical check and send it to the bill. This is why I feel like there is a mechanical Turk element to their application. In my instance, the creditor was waiting more than 9 days. I ended up just canceling the check with AgFed (they wanted to charge me for a cancelation fee) and I paid another way. Today was not the best day to ask me to review your mobile app.
There is so much that doesn’t work like a regular financial institution that I feel like it is more of a mechanical turk situation. For example, this week the processes for mobile deposit were not functioning, and were restored after I sent a message. This tells me that they don’t have a service that tells them when it is functional. Then I took a picture of the check using their app and it was rejected because I have to write “for mobile deposit only at AgFed” on the endorsement line. A separate issue is bill pay. Oh my god what a nightmare. I expect that if I put something in bill pay, it goes out the next business day. Not here. For their bill pay, when I put in a bill to pay, it triggers someone to write a physical check and send it to the bill. This is why I feel like there is a mechanical Turk element to their application. In my instance, the creditor was waiting more than 9 days. I ended up just canceling the check with AgFed (they wanted to charge me for a cancelation fee) and I paid another way. Today was not the best day to ask me to review your mobile app.
2025-11-07	no*****	This hard for me because it’s not like the old way, which was great for me. I am trying to get use to this new system. I think a lot of money was spent/wasted on this system.
This hard for me because it’s not like the old way, which was great for me. I am trying to get use to this new system. I think a lot of money was spent/wasted on this system.
2025-10-15	CB*****	The new update looks great but the check deposit function won’t work and the error message is too general to tell what the problem is.
The new update looks great but the check deposit function won’t work and the error message is too general to tell what the problem is.
2025-09-27	mi*****	‘Pay bills.’ In the past payables showed up and what and when bills are paid. Now nothing. I have my bills being paid but I do not have the info displayed.i do not know if credit cards being paid. I can miss paying, for example my HOA. And there is a HUGE penalty if dues not paid by the 15th of month.Last month late payment cost me over eighty dollars. NOT GOOD Another example: depositing a check was simple and logical. Now the extra steps and an inferior camera, takes more time and messages that there are “errors from AgFed” try Again. It took me thirty minutes to deposit one check and I do not know if is my account. I can only hope and login to check.
‘Pay bills.’ In the past payables showed up and what and when bills are paid. Now nothing. I have my bills being paid but I do not have the info displayed.i do not know if credit cards being paid. I can miss paying, for example my HOA. And there is a HUGE penalty if dues not paid by the 15th of month.Last month late payment cost me over eighty dollars. NOT GOOD Another example: depositing a check was simple and logical. Now the extra steps and an inferior camera, takes more time and messages that there are “errors from AgFed” try Again. It took me thirty minutes to deposit one check and I do not know if is my account. I can only hope and login to check.
2025-08-08	pt*****	Phenomenal
Phenomenal
2025-07-16	Go*****	I can’t sign out and I’m missing accounts.
I can’t sign out and I’m missing accounts.
2025-07-15	Bl*****	I love this update it feels more modern and easy to use
I love this update it feels more modern and easy to use
2025-07-15	ia*****	Love this new app! It’s super easy to use and faster than the old one. Really appreciate how simple it is to log in with the passcode. Great job!
Love this new app! It’s super easy to use and faster than the old one. Really appreciate how simple it is to log in with the passcode. Great job!

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