TrainLikeBallerina

I was such a big fan of the original TLB platform online. As someone who grew up dancing, this platform appealed to me so much. I used it consistently for over a year and in the process, lost weight, and looked and felt my best in such a long time! The results were outstanding. I told everyone about TLB when I had a chance to. I was devastated when I had to cancel my membership eventually due to the original website failing to let me log in and use the paid platform multiple times over many months. I truly was rooting for the success of this platform for so long until I couldn’t take the glitchy site any longer. When the new app was re-released, you can imagine I jumped at the chance to give it another try! I was so excited. While I was not surprised to see that the price increased, I was disappointed that the content offered was nearly a third of what used to be offered on the site. I most particularly missed the “lean and strong” program. I also missed the opportunity to use the platform online again. That was much more accessible than an app on a small phone screen. Alas, I tried it out for a week until I started to run into user design issues once again.. After installing and uninstalling multiple times, restarting my phone, trying to update the app, and my phone (to no avail), I still ran into the same issues. Getting kicked out of my account randomly, program progress not tracking, not being able to access or “start over” workouts because there’s a workout still in “progress” (even though I completed it). At first I could let it fly but when I stopped being able to access the content and workouts again, I knew I had given it my last ditch effort. As someone who is familiar with UX design, I understand the difficulties of setting up a fully functioning platform. But as a consumer, I should not be running into this many issues this frequently. I can speak for myself and my sister who also is a major fan of this platform when I say that we really truly want this business to succeed. This business model and content offered is the only thing that had really worked for us thus far. But we can’t in good faith continue to keep giving our money to this platform until and when the user experience is more friendly and consistently operating at 100%.

I was a subscriber of the original website, so I was excited about the new app, but I can’t get through the intro screens. I cant scroll anywhere to click continue, and I haven’t found anywhere to report the problem.

Love! Wish it had more programs but so far so good!