Reviews of SWACU

By: Southwest Airlines Federal Credit Union App

List of user reviews and ratings for SWACU

Total ratings

4.90 (Rating count: 3,506)

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Review summary

SWACU’s new app is widely praised for being easy to use, with an intuitive UI, fast performance, and a broad set of features like P2P payments, biometrics, and credit scoring. Reviewers note a big upgrade over the previous version, calling it modern and quicker with more functionality. Some users enjoy messaging without tying to a phone. However, deposit via mobile checks can be finicky, and navigation receives mixed feedback. Overall, sentiment is positive with requests for Zelle support and ongoing refinements.

Pros

Easy to use with an intuitive UI and simple navigation.
Significant upgrade: faster, modern feel and added functionality.
Rich feature set including P2P payments, biometrics, credit scoring, and direct messaging.
Positive sentiment about overall performance and reliability.

Cons

Persistent deposit issues: mobile check deposit can be finicky or blurry.
Mixed navigation experience: some reviews find menus easy to use, others report difficulty locating options.
General improvement opportunities: app could do more and still feels basic to some users (could be better).

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User Reviews

Recent rating average: 3.70

All time rating average: 4.90

Upgrade to see all 27 reviews

15% (4)

Date	Author	Comment
2026-07-01	Kl*****	I can’t believe that when someone deposits money they don’t call to say it has been rejected because of one word. My other bank calls. I had a large amount I needed in there and they didn’t call they emailed me I don’t always get my email there for I am now overdrawn and things are bouncing.
I can’t believe that when someone deposits money they don’t call to say it has been rejected because of one word. My other bank calls. I had a large amount I needed in there and they didn’t call they emailed me I don’t always get my email there for I am now overdrawn and things are bouncing.
2026-06-21	oc*****	Having the app makes everything so easy and reachable when making payments and transactions
Having the app makes everything so easy and reachable when making payments and transactions
2026-06-15	Mo*****	I like
I like
2026-06-07	pa*****	I love using the SWACU website, quick facial ID, swift transfers, and swift payments. It makes my time online very enjoyably fast! thank you.
I love using the SWACU website, quick facial ID, swift transfers, and swift payments. It makes my time online very enjoyably fast! thank you.
2026-06-01	12*****	it says sign in required every time I go to login like I'm not opening the app to sign in.
it says sign in required every time I go to login like I'm not opening the app to sign in.
2026-05-08	Ni*****	Way to go SWACU. Lots of hidden features. App is robust. Keep it coming.
Way to go SWACU. Lots of hidden features. App is robust. Keep it coming.
2026-04-19	No*****	I love the ability to send messages and not be tied to the phone.
I love the ability to send messages and not be tied to the phone.
2026-03-21	Go*****	You should have someone to handle after hour disasters. Period.
You should have someone to handle after hour disasters. Period.
2026-01-12	Ih*****	In the last week the app consistently says it cannot establish a connection.
In the last week the app consistently says it cannot establish a connection.
2026-01-12	Di*****	Easy to use
Easy to use