Vumatel Self Service App

Stay Connected, Stay in Control

We know how crucial a reliable internet connection is—for work, study and staying in touch with the people you care about. The Vuma mobile app puts the power of managing your fibre network services right in your hands, 24/7.

Please note that this app is continuously evolving, as we refine features and incorporate your feedback for an even better experience.

What You Can Do with the Vuma app:

• Quick, Secure Login: Sign in effortlessly using your Google or Apple account, then verify with OTP authentication for maximum security.
• Instant Service Status: See at a glance whether your fibre is UP or DOWN.
• Area Outage Information: Check if there’s an unexpected outage in your neighbourhood and get real-time status updates about the outage.
• Order information:
  • View the status of all your orders.
  • Vuma Reach/Key customers can make payments for prepaid orders directly in the app.
• Easy Payments & Reconnection: Get notified when your Vuma Reach/Key service is suspended and restore your connectivity instantly with secure in‑app payments—or retrieve your EasyPay reference number if you prefer another payment method.
• Payment information: Vuma Reach/Key customers can track their past transactions, see your recurring payment date and monitor the number of days left on your package.
• Wifi Details: Quickly access your Vuma Reach/Key Wi‑Fi network name (SSID) and password.
• Step-by-Step Troubleshooting: Follow guided tutorials to fix common issues (router resets, cable checks, etc.) before calling support.
• FAQs & Support Contacts: Browse answers to the most common questions or tap to find your ISP’s contact details instantly.

Upcoming Features:

• Coverage Map: Instantly see if your address is already covered by Vuma fibre and explore coverage in surrounding areas.
• Seamless Ordering: If you’re covered by Vuma fibre, place a new order from your preferred ISP, for a service, from the app.
• In-App WiFi Password Management: Vuma Reach/Key customers will soon be able to change their WiFi network name (SSID) and password directly—no more logging into your router or calling support.
• Maintenance Alerts: Receive notifications of planned maintenance or network upgrades in your neighbourhood, so you can plan ahead.
• Integrated Speed Test: Measure your download and upload speeds on demand with our builtin WiFi Speed Test tool.
• Smart Network Status Messaging: Get detailed, device specific alerts—whether it’s your ONT’s power being off, fibre line issues, scheduled maintenance, or broader outages.
• Personalized Push Notifications: Opt in for tailored alerts about outages, maintenance windows and payment reminders (for Vuma Reach/Key customers).
• In-App Support Case Logging: If your fibre line goes down, open a support ticket right from the app.