ATI PT CONNECT

A complete insurance scam. No one tells you that each time you open this app, you and your insurance company will be charged for a remote monitoring service or a telehealth visit. After realizing this, I have been spending months (multiple emails and phone calls because the onsite staff can not do anything about this situation) trying to get their disorganized billing department to remove the visits and charges from my insurance plan. The billing department repeatedly blames the insurance coverage and claims department, but when I asked to speak with that department directly, I was told there was no way to contact them. I still have no clear path to resolution. Have your physical therapist print you a copy of the exercises instead. And note, one of my charges came from me trying to figure out in the app if there was a way to contact their billing department about removing the charges. I got charged for a visit while I was a passenger in a car for an eight hour trip clearly not doing PT at that time.

This only lets me see the exercises I was given my first visit. There is no way to connect with the therapist or see my appointments