Enkostay: deposit-free rentals

my favorite stay app for traveling to and studying in korea! so much more affordable (pls don’t change this haha) and very, very easy to navigate would recommend to anyone traveling to korea for at least two weeks!

I have done multiple Enkostay rentals and the service of booking and the ease of finding is good. However, the one rental I did was full of cockroaches, an abnormal amount and I needed assistance with changing the rental. I had booked a long time in advance without knowing of the problem, so when I moved here to find it, there were a lot of barriers to fix the problem. If I cancel the rental where else can I go? Most everything else is booked, there is 0 support for help with finding another accommodation and they’ll just throw you on the street. It is also impossible to contact Enkostay directly for assistance and they’ll only make you do everything through the host, which sometimes is not good. Also if you have a bad stay and you cancel the contract by any means, because you cancel the contract and don’t finish the stay, you cannot write a review to warn other people, so all of the reviews for rentals will look like good reviews. Most hosts have multiple properties so if they have good and bad property it’ll look like they only have good reviews while some rentals are still sketchy and bookings should be careful. Use this app with extreme caution. Hosts have always been very helpful and try to assist and fix problems in anyway they can, but enkostay itself does not contact you directly and is hard to get help from if you get stuck and need support. The only person who helped me was whoever manages the social media on Instagram. I’m thankful but that should not be the person to receive help from, a social media worker. Also, after all this they only offer 20% off enkostay fee to help which is only like 10,000-20,000 won. Not very helpful.