Reviews of Copper State Credit Union

By: Copper State Credit Union App

List of user reviews and ratings for Copper State Credit Union

Total ratings

4.70 (Rating count: 2,551)

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Review summary

User reviews indicate Copper State Credit Union's iOS app has improved speed for some, but suffers from major reliability and functionality problems after the update. Recurrent issues include app outages and login failures, 502 data fetch errors, and difficulty accessing accounts. Bill-pay and transfers are frequently disrupted, with challenges adding external accounts and missing or unrecorded transactions after the switchover. Several users report loss of historical activity and confusing navigation compared to the old app. Customer service is seen as inconsistent, with long wait times. Overall sentiment is mixed-to-negative, driven by reliability and feature access concerns.

Pros

The updated app is faster and easier to use than the old version once you learn where features are.
Customer support during the transition has been praised as top-tier and helpful.

Cons

Reliability and access issues: frequent app crashes, login problems, and system outages with data fetch/updates (e.g., 502 errors).
Bill pay and transfers broken or limited: issues with scheduling payments, linking external accounts, and missing/delayed transfers.
Loss of historical data after the update: past transactions removed and historical balance visibility reduced.
External account linking difficulties and enrollment problems persist across updates.
Customer service responsiveness is inconsistent, with long holds and slow issue resolution.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.70

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64% (21)

Date	Author	Comment
2026-06-26	No*****	Very functional, user friendly
Very functional, user friendly
2026-06-25	De*****	Leenie is the best in Anthem always helpful
Leenie is the best in Anthem always helpful
2026-06-15	sp*****	And update then it says update again and again. You cannot see your running balance and you cannot see your previous bill pays to cancel or change. And the “high yield savings” is a joke! I made more money in one month than we did the whole year in a different savings, they should call it “Pennie’s for your dollars savings”
And update then it says update again and again. You cannot see your running balance and you cannot see your previous bill pays to cancel or change. And the “high yield savings” is a joke! I made more money in one month than we did the whole year in a different savings, they should call it “Pennie’s for your dollars savings”
2026-06-12	La*****	Great service
Great service
2026-06-06	Th*****	The newest version of this application (app) makes my life and my financial obligations easier to manage.
The newest version of this application (app) makes my life and my financial obligations easier to manage.
2026-03-25	Ph*****	We use bill pay and have for five years. Never had a problem at all. Until their computer messed up an apostrophe in the Payee name (Sam’s Club MC) and produced a Payee name such as: Sama EE and some symbols unrecognizable to me, TM (tiny in size and raised-they stand for “Trade Mark”) with the correct PO Box, city, state and ZIP Code. It was mailed out to my Payee, Sam’s Club, on the correct day, with the correct dollar amount. But because CSCU’s computer chose to jumble up the top line, it’s unable to be electronically sent, it’s not really payable to Sam’s Club, so Sam’s Club MC can’t cash it. I will take care of that bill, but my frustration is with CSCU. I have called CSCU with no reconciliation and then I went inside my branch to have this investigated. They acknowledged their computer’s error. It’s been two weeks and no one has called me to say “here’s what happened.” I am just warning you.
We use bill pay and have for five years. Never had a problem at all. Until their computer messed up an apostrophe in the Payee name (Sam’s Club MC) and produced a Payee name such as: Sama EE and some symbols unrecognizable to me, TM (tiny in size and raised-they stand for “Trade Mark”) with the correct PO Box, city, state and ZIP Code. It was mailed out to my Payee, Sam’s Club, on the correct day, with the correct dollar amount. But because CSCU’s computer chose to jumble up the top line, it’s unable to be electronically sent, it’s not really payable to Sam’s Club, so Sam’s Club MC can’t cash it. I will take care of that bill, but my frustration is with CSCU. I have called CSCU with no reconciliation and then I went inside my branch to have this investigated. They acknowledged their computer’s error. It’s been two weeks and no one has called me to say “here’s what happened.” I am just warning you.
2026-03-19	WW*****	Great credit union to do business with, I will never go back to a bank!
Great credit union to do business with, I will never go back to a bank!
2026-02-13	Zu*****	Every few months, the app stops working yet there are no updates in the App Store for iPhones. Which causes a client or customer to go online on a computer. It would be nice if the app or the could rectify this. As for the credit union itself it’s a great place to bank. Ive been with them for 35 years.
Every few months, the app stops working yet there are no updates in the App Store for iPhones. Which causes a client or customer to go online on a computer. It would be nice if the app or the could rectify this. As for the credit union itself it’s a great place to bank. Ive been with them for 35 years.
2026-01-26	An*****	Constantly has issues with using Zelle and with reliability loading account data. With recent updates, the app only produces 502 errors with fetching account data.
Constantly has issues with using Zelle and with reliability loading account data. With recent updates, the app only produces 502 errors with fetching account data.
2026-01-12	Ca*****	app often has issues updating balances. all around this institution sucks, they use their branding to get you into third party underwritten credit cards.
app often has issues updating balances. all around this institution sucks, they use their branding to get you into third party underwritten credit cards.