myETraining

This app used to work, but following an update, it will no longer calibrate my Elite Suito. The larger problem is that Elite offers no customer support. They’ve got a knowledge base, but it doesn’t all address all issues. They’ve got a community forum that sees very little traffic. A customer cannot, however, communicate with anyone in the customer support department, if it exists at all.

The device is budget friendly and the app works flawlessly, however at the renewal time of my subscription it won’t accept any payment. So it seems to be dead by the developer.

My ongoing problem with inaccurate power numbers (it says 220 watts but feels more like 420) has not been resolved and Elite does not seem interested in helping me. I see that many, many customers have had the same power problems since 2021 yet no answers are posted in their online help forums. They do not answer my specific questions in my emails, they only copy and paste the same paragraph answer no matter how clearly and specifically I word the question. And the app in real life does not operate the way theirs does in their video. My trainer is still malfunctioning. I would have sent it back long ago but my friend has had a good experience with his. I’m going to give it one more try…..