Reviews of Barceló Hotel Group

By: Barceló Hotel Group App

List of user reviews and ratings for Barceló Hotel Group

Total ratings

4.40 (Rating count: 375)

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Review summary

User reviews show the app's reliability is the main issue. Several users report missing hotels, login loops, crashes, and slow or blank screens, making it hard to view or manage reservations. A smaller number find the app useful for hotel information and planning when it works. Overall, the app is inconsistent and incomplete, with limited features beyond basic information and booking, requiring fixes for catalog completeness, authentication stability, and performance.

Pros

Provides useful information about Barcelo hotels and local activities.
When functioning, the app is well designed and helpful for planning trips.
Offers hotel-related information that can guide your stay (e.g., schedules and details) when available.

Cons

Incomplete hotel catalog; key Barceló properties (e.g., Maya Grand, Bávaro/Barceló Palace) are not listed or available.
Login issues; cannot stay logged in and are prompted to log in repeatedly.
App instability; frequent crashes, freezes, slow loading times, or white/blank screens.
Reservation management problems; cannot easily link or view/manage bookings within the app.
Limited functionality and content; few features beyond basic information and booking, with outdated or incomplete hotel info.

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User Reviews

Recent rating average: 1.60

All time rating average: 4.40

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85% (23)

Date	Author	Comment
2026-01-30	md*****	I have version 5.3.3 and it doesn’t work. I can’t view anything except the home page. All links lead to white pages that never produce anything. So frustrating. DEFINITELY DON’T INSTALL.
I have version 5.3.3 and it doesn’t work. I can’t view anything except the home page. All links lead to white pages that never produce anything. So frustrating. DEFINITELY DON’T INSTALL.
2026-01-22	3b*****	I downloaded the app, registered for an account. No way to link a reservation to the app. Tried to use ‘Contact Us’ to request assistance and the form had errors and would not allow me to request help.
I downloaded the app, registered for an account. No way to link a reservation to the app. Tried to use ‘Contact Us’ to request assistance and the form had errors and would not allow me to request help.
2025-09-28	Te*****	App never worked for me
App never worked for me
2025-07-16	67*****	This app has absolutely nothing to offer but to book your stay. There are other hotel apps that would let you book a reservation for a restaurant or book a massage within their facilities. Even order room service and desk help through their app. Not this app though.
This app has absolutely nothing to offer but to book your stay. There are other hotel apps that would let you book a reservation for a restaurant or book a massage within their facilities. Even order room service and desk help through their app. Not this app though.
2025-03-13	Su*****	Can’t log into the app or website. Keep getting a technical problem error message.
Can’t log into the app or website. Keep getting a technical problem error message.
2025-01-05	M.*****	First time staying at a Barceló Hotel and my hotel is not listed? The Barceló Bávaro Palace in Punta Cana. :(
First time staying at a Barceló Hotel and my hotel is not listed? The Barceló Bávaro Palace in Punta Cana. :(
2025-01-01	Do*****	We are planning on staying at the Barcelo Bavaria Palace. This does not even come up on the list of hotels. When you start to search, the Bavaro Grand shows up. However, when you click on that option (which is part of the same property), you get a message that this hotel is not available on the app.
We are planning on staying at the Barcelo Bavaria Palace. This does not even come up on the list of hotels. When you start to search, the Bavaro Grand shows up. However, when you click on that option (which is part of the same property), you get a message that this hotel is not available on the app.
2024-11-27	Mi*****	Why Barcelo Maya resorts are not even included on this app? Very irritating and completely useless.
Why Barcelo Maya resorts are not even included on this app? Very irritating and completely useless.
2024-11-05	nh*****	The Barcelo app is very well done. It takes making simple requests to a new level, and provides useful local information. Most importantly, it actually works.
The Barcelo app is very well done. It takes making simple requests to a new level, and provides useful local information. Most importantly, it actually works.
2024-08-10	Al*****	They should take an example from Bahia Principe. You cannot do anything useful on their app.
They should take an example from Bahia Principe. You cannot do anything useful on their app.