Heartspring Journal

I’m completely locked out of my heartspring account. I changed numbers to one from a different country, therefore my old number is obsolete, making it impossible for me to receive the code message to log into the account. I’ve tried looking for any customer support lines or websites for the app but there are none. On top of that the app seems to be shutting down by the end of the year, so I will loose all my memories.

I’ve been a big advocate for talkbook/heartspring. It’s part of my daily routine & i love looking back to old entries to see how much i’ve changed and it’s just been very comforting + therapeutic for me. However recently for the past two weeks & from reading recent reviews i’m not the only one that experiences this but when submitting an entry- once you get to the “processing emotions” screen it takes forever to load and never moves on from that screen so you have to just close the app and it doesn’t give you the emotions insight anymore. I’ve emailed them multiple times and haven’t gotten a response :( I really loved this app but this issue is a bit frustrating. But this app is a great concept and has helped me understand myself and has grown the love I have for myself + helps me to process difficult times in my life. I hope the current bugs will be fixed!!