Reviews of Withlocals: Private Tours

By: Withlocals B.V. App

List of user reviews and ratings for Withlocals: Private Tours

Total ratings

4.70 (Rating count: 573)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Overall, reviews show Withlocals is easy to use and helps travelers quickly find private, personalized tours with knowledgeable locals. The ability to view guide videos and hear samples before choosing is appreciated, as is the broad selection of hosts. However, several repeat issues undermine reliability: guides aren’t always available, leading to cancellations; customer support is slow and often bot-driven; the app has bugs (search and login problems); and refunds can be delayed. Addressing availability, support, and technical reliability would strengthen the user experience.

Pros

Easy to use app with a clean UI and smooth communication with guides/hosts.
Ability to preview guides with videos and hear them before booking.
Wide selection of local hosts and private, personalized tours.
High-quality, knowledgeable, friendly guides who tailor experiences.
Strong overall booking and messaging flow for arranging experiences.

Cons

Inconsistent guide availability leading to cancellations and last-minute reassignments.
Poor customer support and slow refunds, with reliance on chatbots.
App bugs and usability problems, including listing search issues and login troubles.
Refund delays and unclear refund policies, sometimes taking many days to process.

Upgrade to see all 55 reviews

User Reviews

Recent rating average: 3.80

All time rating average: 4.70

Upgrade to see all 55 reviews

15% (8)

Date	Author	Comment
2026-08-10	Wo*****	Booked a tour, received confirmation in writing. Spend thousands of dollars to travel here. Have limited time. Show up at appropriate time and the guide is not there. Call the guide and the guide knows nothing of my tour and is currently guiding a different tour elsewhere. I was able to locate a different guide last minute at considerable more cost. Reached out to With Locals who promptly refunded my money (same as what credit card dispute would accomplish) and offers a voucher for a future booking. I have no plans to return to any city served by With Locals in the next couple years so the voucher is useless to me and I’m left with the added cost. The bottom line is their written confirmations mean nothing.
Booked a tour, received confirmation in writing. Spend thousands of dollars to travel here. Have limited time. Show up at appropriate time and the guide is not there. Call the guide and the guide knows nothing of my tour and is currently guiding a different tour elsewhere. I was able to locate a different guide last minute at considerable more cost. Reached out to With Locals who promptly refunded my money (same as what credit card dispute would accomplish) and offers a voucher for a future booking. I have no plans to return to any city served by With Locals in the next couple years so the voucher is useless to me and I’m left with the added cost. The bottom line is their written confirmations mean nothing.
2026-06-03	me*****	Please consider this app for all that is expected of a holiday experience.
Please consider this app for all that is expected of a holiday experience.
2026-05-19	Bi*****	Constant emails, no sign in history and an app - that when you go to customize booking - the keyboard on iOS covers the submit and text entry window. Truly awful
Constant emails, no sign in history and an app - that when you go to customize booking - the keyboard on iOS covers the submit and text entry window. Truly awful
2026-05-15	Ma*****	The website is easy to navigate and the guide I met was knowledgeable, prompt with good communications skills. This is my new goto site for working with a guide.
The website is easy to navigate and the guide I met was knowledgeable, prompt with good communications skills. This is my new goto site for working with a guide.
2026-05-14	fr*****	I book a WithLocals tour in every city we visit, from Stockholm to Tokyo to Seoul, Dubrovnik, Istanbul or Prague, they have all been very done. The platform is truly easy to use and formulaic across countries, so you know what you’re getting from place to place. Love this app !!
I book a WithLocals tour in every city we visit, from Stockholm to Tokyo to Seoul, Dubrovnik, Istanbul or Prague, they have all been very done. The platform is truly easy to use and formulaic across countries, so you know what you’re getting from place to place. Love this app !!
2026-04-04	Aq*****	very happy with this WithLocals app easy to use and easy to communicate with my guests
very happy with this WithLocals app easy to use and easy to communicate with my guests
2025-11-18	Cu*****	Simply great!
Simply great!
2025-10-14	Ad*****	This company has amazing tours - the app is great UI with easy to use features too
This company has amazing tours - the app is great UI with easy to use features too
2025-10-05	Th*****	We loved our food tour with Lisa. She was very friendly and informative of the local restaurants, culture and dishes. There were 6 in our group, including a 1 year old baby. Lisa introduced us to food and restaurants that we never would have found on our own. She was patient in answering our questions and we learned a lot about the local vendors and traditional dishes from a variety of the cultures in the area. Our group would highly recommend Lisa and this tour.
We loved our food tour with Lisa. She was very friendly and informative of the local restaurants, culture and dishes. There were 6 in our group, including a 1 year old baby. Lisa introduced us to food and restaurants that we never would have found on our own. She was patient in answering our questions and we learned a lot about the local vendors and traditional dishes from a variety of the cultures in the area. Our group would highly recommend Lisa and this tour.
2025-09-18	Wp*****	I am only reviewing the app. For me it has been terrible. Worse than useless. Extremely frustrating and no response to my request for help. Very unfortunate as I will not make another booking with this company.
I am only reviewing the app. For me it has been terrible. Worse than useless. Extremely frustrating and no response to my request for help. Very unfortunate as I will not make another booking with this company.