GoDurham ACCESS

The GoDurham ACCESS app is convenient and easy to use for booking rides, and I appreciate having a mobile option instead of needing to call every time. The service itself is helpful, especially for people who rely on it regularly. That said, I’ve had ongoing issues with being late to work, even though I live relatively close to my job. There have been multiple times when, after I’m already on the vehicle, the route changes to pick up another rider who is much farther away. This makes the trip significantly longer and unpredictable. I understand this is an on-demand/shared service, but for riders who are using ACCESS to get to work or appointments, the routing choices can make the service unreliable. It would really help if the app: • Provided clearer information about how routes are prioritized • Allowed users to mark trips as time-sensitive (like work) • Gave more accurate arrival estimates when additional pickups are added I’m also curious whether routing decisions are made by a computer algorithm or a live dispatcher, because it sometimes feels random from a rider’s perspective. More transparency here would improve trust and understanding. Overall, this is a good app with a lot of potential, but improvements to routing logic, communication, and time reliability would make a big difference for daily users.

The departure times the app gives you are completely inaccurate. It’s better to use Apple Maps

Dispatchers are rude but service is great