Rakufun:Buy From Japan

Customer support is slower than AI. You have to wait in long queues just to get generic replies, and you’re even warned not to ask repeated questions. This app seems to prioritize Japanese sellers over its customers. Even after my purchase had been completed, the item had been delivered to the warehouse, and both parties had already left feedback, the seller requested a recall. The platform approved it immediately, leaving me at risk of losing both my money and my item. When I contacted customer service, I was repeatedly told that the final decision depended on whether the Japanese seller agreed, rather than on protecting the buyer. Most of the customer support staff also act as community moderators. One moderator in particular, “Ajiujiu（阿啾啾实名唐菲）” was sarcastic and openly sided with the platform. The company was aware of this behavior, tolerated it, and eventually removed me from their community group after I complained. Although they advertise “0% service fees,” they make up for it through unfavorable exchange rates, hidden charges, delays, and endless excuses. If something goes wrong, filing a complaint with the consumer protection authorities is honestly much faster than trying to resolve anything through their customer support.

The proxy works like it’s supposed to, and the interface is OK. There are many product pages that it will not let you view though. There was always some kind of error code. If a seller uses a different shipping service they will not let you see the product page. I understand not being able to buy the item, but why can’t we even see the page. I tried to buy a plushy from a seller that I really wanted for a good deal, but I could not buy it because this app deemed the seller unreliable but when I checked the sellers reviews I seen many other proxy services rating them. It does what it’s supposed to, but you are limited on certain things. Also does not often have deals and discounts like jp fans.