True+Face

After trialing this app, I decided not to proceed with it. I have tried for 4 months to cancel and I’m still being charged. It doesn’t show up in Apple subscriptions and the button to reach out for help returns an error page. I submitted a complaint to Apple multiple times now and in the meantime have been charged. This is beyond frustrating and while I very much appreciate the knowledge given here, the app is not streamlined enough for me to use daily and justify $30 per month.

The app itself is okay, but very basic. The real issue is customer support—or lack thereof. When I first signed up, I didn’t get access. I emailed for help but never got a reply. Later, once I finally got in, I realized they were charging me twice a month, likely from the initial sign-up glitch. I emailed again, but received no response. Out of options, I reached out directly to the owner on TikTok (where I first heard about the app). She told me it must be my fault and that I’d get an email reply—yet nothing ever came. I wasn’t even asking for a refund, just to cancel my account and stop the duplicate charges. I tried to be understanding since it’s a small creator-run business, but instead of fixing the issue, she deleted my polite comments. That, combined with no way to cancel in the app and no response to emails, feels very deceptive.