Scott&Co

This app Scott & Co customers access and manage their cases easily and securely.

Our app lets Scott & Co. customers access and manage their cases easily and securely. You can view up-to-date case details, pay cases, set-up payment plans, complete our income and expenditure form, ask for support, view letters we have sent you, upload information you want us to see to support the management of your case, and more.

What are the app’s key features? • Access information securely – we use one-time passcode authentication and ask a number of data protection questions before any personal case information is able to be seen. • View existing and new cases – view up-to-date information on your case(s), including case status (e.g. paid, unpaid etc.), the total amount you may still owe, the enforcement stage your case is currently at, and copies of important letters we have sent you. • Quick access functions throughout the app – the ‘Pay now’ button directs you to our secure payment website, the ‘Call us now’ button puts you through to our customer service team, ‘Request Direct Debit’ button takes you to the payment plan request page. • Take control and let us help you: o Income and expenditure form - complete our income and expenditure form to tell us what money you get, from where and what you spend it on. This allows us to understand your circumstances and support you in getting your cases paid. o Request a Direct Debit plan – use our interactive Direct Debit plan request section to tell us what you can afford to pay and when, on what regularity (e.g. weekly, monthly) and over what length of time.