Reviews of Hawaiiana Management

By: CINC Systems

List of user reviews and ratings for Hawaiiana Management

Total ratings

1.40 (Rating count: 22)

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Review summary

Multiple reviews report critical registration/login failures, broken state input, app crashes after login, unusable UI due to oversized text, and unresponsive support, indicating the app is not usable in its current state.

Pros

Cons

Registration and login failures (unable to register, account/email conflicts, password/login not recognized).
State field/UI bugs in registration (dropdown not accepting 2-letter state codes and submission blocked).
App crashes or closes after login / login attempts fail immediately.
UI/Accessibility issues (text size too large, buttons not visible or reachable).
Poor customer support / unresponsive office.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.40

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91% (10)

Date	Author	Comment
2026-01-16	F.*****	Why is the app store allowing customers to download the app if it doesn’t accept the login and password? There are no messages after login - the app immediately closes & shutdown.
Why is the app store allowing customers to download the app if it doesn’t accept the login and password? There are no messages after login - the app immediately closes & shutdown.
2025-11-25	Ca*****	When I try to register it tells me there is already an account associated with that email address. When I try to log in or change the password it says there’s no account for that email…. Catch 22.
When I try to register it tells me there is already an account associated with that email address. When I try to log in or change the password it says there’s no account for that email…. Catch 22.
2025-08-02	va*****	The text in the app is so large that I am unable to do my payments with the app as I cannot see or scroll down to the buttons.
The text in the app is so large that I am unable to do my payments with the app as I cannot see or scroll down to the buttons.
2025-07-26	Ol*****	Doesn’t recognize email or password
Doesn’t recognize email or password
2025-06-16	Ch*****	Unable to register. Have been calling Hawaiiana office since May and have left at least five messages. No response. Terrible customer service!
Unable to register. Have been calling Hawaiiana office since May and have left at least five messages. No response. Terrible customer service!
2025-06-07	TY*****	Facial biometrics doesn’t work. Very frustrating to use an app which offers facial recognition but constantly turns off.
Facial biometrics doesn’t work. Very frustrating to use an app which offers facial recognition but constantly turns off.
2025-05-20	SL*****	Unable to register. Filled out all fields and Submit button is not active. No error message found. Tried again and the Submit button worked; not sure why. We will see if the app actually works.
Unable to register. Filled out all fields and Submit button is not active. No error message found. Tried again and the Submit button worked; not sure why. We will see if the app actually works.
2025-04-06	Th*****	Users cannot register. There’s a UI problem with state abbreviation. This app is useless and should not be offered for use in its current state.
Users cannot register. There’s a UI problem with state abbreviation. This app is useless and should not be offered for use in its current state.
2025-03-30	Lu*****	Registration does not function at this time receive error regarding state needing to be 2 letters and drop down is HI but does not work
Registration does not function at this time receive error regarding state needing to be 2 letters and drop down is HI but does not work
2025-03-29	Se*****	I ran into the same issue State option inoperable. Who designed this app?
I ran into the same issue State option inoperable. Who designed this app?