Relio: Back Pain Management

This app is so great, with the educational aspect paired with the hypnosis. I have suffered from back pain for many years and had spinal decompression surgery, but the pain persisted. I did the 6 week program and I continue to do the hypnosis every day. Many times I do the hypnosis multiple times per day. I love that the app just picks the hypnosis for you each day. Sometimes I get overwhelmed trying to pick a meditation out from the many options on YouTube or the Calm app. Less wasted time searching means more meditating and more relief! I’d suggest a two tier price model for those of us who have completed the program and just want access to the hypnosis sessions. But it’s still worth every penny!

I paid $200 for this and every night after day three it doesn’t open no matter what I do. I cannot get the hypnosis part to open or any kind of audio. I sign out and sign in, sign out and sign in, sign out and sign in and eventually, I can get it to work. I was told to delete the entire app and reinstall it, which I did —same problem. Then I was told maybe there is not enough storage on my phone. I have plenty of storage and it does play after I sign out, sign in, sign out, sign in, sign out, sign in over and over. So for $200 this is not worth it. I’m still not sure what I’m gonna do. I did ask for a refund but the problem is it is a good app. It really is but it’s unusable. So I don’t know. I’ve got a ticket into them and I’m gonna see what we can do. Another thing I’m gonna ask them to do is stop with that AI email every day. There’s this AI response of one sentence saying “we’re still waiting to hear your answer” after I submitted a problem, and even when I have answered. It’s clear it’s AI and it’s really getting on my nerves. To be honest, I don’t think the customer service is that good. The answers are just those kind of answers you get like when you call Xfinity. Not once have they said we need to escalate this to IT.

The Relio app and process has created a consistent and progressive change to my back pain. I have gone from 5-8 pain levels and annoying foot neuropathy and using ice daily to 2-3 pain level, using ice packs maybe twice a week, reduced fatigue, less tension, and a positive way to manage pain.