Reviews of Wally Health

By: Wally Health, Inc. App

List of user reviews and ratings for Wally Health

Total ratings

2.50 (Rating count: 22)

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Review summary

Users praise the app for easy booking and a simple interface, but repeatedly flag scheduling constraints (limited openings, hard to reschedule), billing issues (unauthorized charges, trouble updating payment methods), UI glitches and limited app functionality, slow support, and a mismatch between advertised unlimited cleanings and actual appointment availability. Overall, the app is easy to use for booking, yet reliability and account management concerns significantly affect the experience.

Pros

Easy appointment booking via the app.
Simple, user-friendly app/interface.
Waitlist feature for sooner appointments.

Cons

Scheduling is difficult with limited open appointments and long wait times; rescheduling is hard.
Billing and payment problems, including unauthorized charges and difficulty updating/removing payment methods.
App/UI glitches and limited functionality (only a few screens, 2-3; card update issues).
Slow or unresponsive customer support (delayed text replies).
Unlimited cleanings promise not aligning with reality (few cleanings per year due to scheduling limits).

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User Reviews

Recent rating average: 2.20

All time rating average: 2.50

Upgrade to see all 13 reviews

54% (7)

Date	Author	Comment
2026-07-22	Sk*****	Hand sanitizer is not an acceptable method of hand washing.
Hand sanitizer is not an acceptable method of hand washing.
2026-07-13	Ju*****	I hope this apps is still “under construction” because it is beyond bare bones. I just downloaded it because I had my first appointment a few days ago and wanted to make sure they’d be sending me the whitening tray I requested. There was no info about that found and no way to contact anyone to make the request. As far as apps go, this feels like a storefront at best. The cleaning was good, but the operation feels like a storefront too.
I hope this apps is still “under construction” because it is beyond bare bones. I just downloaded it because I had my first appointment a few days ago and wanted to make sure they’d be sending me the whitening tray I requested. There was no info about that found and no way to contact anyone to make the request. As far as apps go, this feels like a storefront at best. The cleaning was good, but the operation feels like a storefront too.
2026-04-30	Bb*****	The cleanings are good IF you can get an appointment. Good luck trying to reschedule. Their text responses take days for a response and are inadequate.
The cleanings are good IF you can get an appointment. Good luck trying to reschedule. Their text responses take days for a response and are inadequate.
2026-04-28	An*****	Don’t think this app or their website lets you schedule, reschedule, manage billing, cancel membership or anything like that. One day they text me “we opened a new office. Would you like an earlier appointment on Wednesday or Thursday ?” I text yes and suddenly they schedule me for Wednesday at 3:30 in the middle of the workday and I lose my old appointment that was about to come up. Now I have to wait another 4+ months for a new appointment because I’m in the back of the queue. $250 for 2 cleanings a year at the very most
Don’t think this app or their website lets you schedule, reschedule, manage billing, cancel membership or anything like that. One day they text me “we opened a new office. Would you like an earlier appointment on Wednesday or Thursday ?” I text yes and suddenly they schedule me for Wednesday at 3:30 in the middle of the workday and I lose my old appointment that was about to come up. Now I have to wait another 4+ months for a new appointment because I’m in the back of the queue. $250 for 2 cleanings a year at the very most
2026-02-17	ma*****	App is simple but gets the job done. the service is always friendly and thorough. Been a member 6 months and very happy with my ability to make appointments or cancel. I love being able to get my teeth cleaned in the same manner/frequency I get my nails done or hair cut. The waitlist feature is the best to get offers for sooner appointments and full their last minute availability. cleanings and replies from customer service via text. Like all appointments in NYC you may have to book somewhat in advance but that’s to be expected.
App is simple but gets the job done. the service is always friendly and thorough. Been a member 6 months and very happy with my ability to make appointments or cancel. I love being able to get my teeth cleaned in the same manner/frequency I get my nails done or hair cut. The waitlist feature is the best to get offers for sooner appointments and full their last minute availability. cleanings and replies from customer service via text. Like all appointments in NYC you may have to book somewhat in advance but that’s to be expected.
2026-02-12	Jo*****	Cannot reschedule appointments, view receipts from membership purchase or anything. Only has 2-3 screens total that you can’t do much with besides update billing since that’s all that matters. So hard to get help with this platform. I had asked the AI bot for a receipt when I signed up and it said someone would reach out to me months later, nothing.
Cannot reschedule appointments, view receipts from membership purchase or anything. Only has 2-3 screens total that you can’t do much with besides update billing since that’s all that matters. So hard to get help with this platform. I had asked the AI bot for a receipt when I signed up and it said someone would reach out to me months later, nothing.
2026-02-10	Sa*****	I recommend 100%. It’s great when you don’t have insurance.
I recommend 100%. It’s great when you don’t have insurance.
2026-01-23	Al*****	They advertise unlimited cleanings. Before I signed up, late November’25, I checked and was able to get an appointment in a week. Great! When I went, I asked my technician when I should come back. He says your teeth are healthy, but come as often as you want, come next week! But after your first appointment, it’s impossible to get another appointment less than 3 months out, so that gives you a maximum of 4 cleanings a year. Still a good deal but far from what’s advertised. Also, it’s been 7 weeks and I don’t have the whitening trays yet which they promise. The service itself is kind of like being in a high turnover nail salon.
They advertise unlimited cleanings. Before I signed up, late November’25, I checked and was able to get an appointment in a week. Great! When I went, I asked my technician when I should come back. He says your teeth are healthy, but come as often as you want, come next week! But after your first appointment, it’s impossible to get another appointment less than 3 months out, so that gives you a maximum of 4 cleanings a year. Still a good deal but far from what’s advertised. Also, it’s been 7 weeks and I don’t have the whitening trays yet which they promise. The service itself is kind of like being in a high turnover nail salon.
2025-11-06	mo*****	I have been attempting to delete my account and remove my payment method since the day of my initial appointment. Despite repeated texts and emails requesting immediate removal, the payment method was not deleted until several days later. Prior to its removal, an unauthorized charge of $320 was processed from my account without my consent or verification.
I have been attempting to delete my account and remove my payment method since the day of my initial appointment. Despite repeated texts and emails requesting immediate removal, the payment method was not deleted until several days later. Prior to its removal, an unauthorized charge of $320 was processed from my account without my consent or verification.
2025-05-02	Ma*****	When it takes 3 months to find an open appointment, can they really claim it’s unlimited cleanings? With my math that means 4 cleanings a year. One of their sales pitches is that you won’t be bothered by sales pitches for dental treatments because they only do cleanings, but then they harass you weekly for alternative cavity treatments at the cost of $1,000s of dollars. Somewhat satisfied with the service, but it’s really not unlimited cleanings as advertised.
When it takes 3 months to find an open appointment, can they really claim it’s unlimited cleanings? With my math that means 4 cleanings a year. One of their sales pitches is that you won’t be bothered by sales pitches for dental treatments because they only do cleanings, but then they harass you weekly for alternative cavity treatments at the cost of $1,000s of dollars. Somewhat satisfied with the service, but it’s really not unlimited cleanings as advertised.