Reviews of New Seasons Market

By: Good Food Holdings App

List of user reviews and ratings for New Seasons Market

Total ratings

2.70 (Rating count: 20)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

User Reviews

Recent rating average: 1.56

All time rating average: 2.70

5 star

78% (7)

Date	Author	Comment
2026-07-27	Or*****	No way to actually buy stuff as near as I can tell. Relatively easy to load your cart, but good luck figuring out how to purchase anything.
No way to actually buy stuff as near as I can tell. Relatively easy to load your cart, but good luck figuring out how to purchase anything.
2026-07-05	FF*****	I used it once, then the next time I tried to use it the app said it didn’t recognize my email.
I used it once, then the next time I tried to use it the app said it didn’t recognize my email.
2026-05-25	Of*****	The app won’t even let me log into my New Seasons Market account. I try to log in and it tells me the password is incorrect. Same password works just fine going through a web browser.
The app won’t even let me log into my New Seasons Market account. I try to log in and it tells me the password is incorrect. Same password works just fine going through a web browser.
2026-05-20	Ha*****	High end store like N Seas… you’d expect a better mobile app. Nope. I was going to drop $100 on a delivery order… I loaded up my cart, then realized there was no “buy now option”. I finally figured out the obscure click at the top of main page where you have to choose “delivery, pick up, or in-store shopping” who the heck needs to place an order then go inside the store to pick up btw? At that point I’ll shop myself. My main frustration is that I apparently built my order with the “in store” option. I could NOT change that to delivery. I tried texting chat help about it and wow! What a mess. To hit “send” for a chat message involved trying to not hit a giant X hovering over the send button. The X would close you out of the chat. This WHOLE APP SUUUUUUCKKKKSSSS
High end store like N Seas… you’d expect a better mobile app. Nope. I was going to drop $100 on a delivery order… I loaded up my cart, then realized there was no “buy now option”. I finally figured out the obscure click at the top of main page where you have to choose “delivery, pick up, or in-store shopping” who the heck needs to place an order then go inside the store to pick up btw? At that point I’ll shop myself. My main frustration is that I apparently built my order with the “in store” option. I could NOT change that to delivery. I tried texting chat help about it and wow! What a mess. To hit “send” for a chat message involved trying to not hit a giant X hovering over the send button. The X would close you out of the chat. This WHOLE APP SUUUUUUCKKKKSSSS
2026-04-14	Fr*****	Wasted time!
Wasted time!
2025-11-07	An*****	Really good app. I have been using it to place orders for pickup. The team brings everything out for me when I arrive. Also there’s lots of photos on the app which is a nice aesthetic touch
Really good app. I have been using it to place orders for pickup. The team brings everything out for me when I arrive. Also there’s lots of photos on the app which is a nice aesthetic touch
2025-09-14	H.*****	When scrolling to shop, it will constantly glitch then take you all the way back to the top of the section you were browsing. Happens all the time, especially the Weekly Ad section. NSM doesn’t seem concerned that their shopping experience is less than useful. I can say it’s been so frustrating at times I’ve stopped shopping and gone to another store.
When scrolling to shop, it will constantly glitch then take you all the way back to the top of the section you were browsing. Happens all the time, especially the Weekly Ad section. NSM doesn’t seem concerned that their shopping experience is less than useful. I can say it’s been so frustrating at times I’ve stopped shopping and gone to another store.
2025-02-07	fo*****	Repeatedly get “shoppers” that do not ever actually shop a single item. I’ve waited over an hour numerous times and the order status never changes out of “shopper will begin shopping soon”. Customer service has never been able to contact to them…they’ve told me their calls to the shopper don’t even ring but go straight to some kind of automated response. These shoppers also have no photo, which I believe is required.
Repeatedly get “shoppers” that do not ever actually shop a single item. I’ve waited over an hour numerous times and the order status never changes out of “shopper will begin shopping soon”. Customer service has never been able to contact to them…they’ve told me their calls to the shopper don’t even ring but go straight to some kind of automated response. These shoppers also have no photo, which I believe is required.
2024-11-27	Sp*****	After downloading this app, I tried to get the prices that were quoted in the app, in the store and was told they don’t do that, per customer support. If you’re going to offer a sale price through your app, then you should actually be able get that sale price.
After downloading this app, I tried to get the prices that were quoted in the app, in the store and was told they don’t do that, per customer support. If you’re going to offer a sale price through your app, then you should actually be able get that sale price.