Reviews of HopeGoo: Flight,Train,Hotel

By: eLong International Travel (Hong Kong) Limited App

List of user reviews and ratings for HopeGoo: Flight,Train,Hotel

Total ratings

4.60 (Rating count: 132)

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Review summary

Reviews are mixed. Many users praise HopeGoo for great travel deals, a convenient interface, and robust features (personalized trip planner, offline maps, currency converter, 24/7 chat). However, a significant number of reviews raise red flags: alleged scams or fraud, account anomalies, inability to access discounts, and poor customer service; reports of high prices and expensive change/cancellation fees; some claim payment/card issues. Overall, while the app offers strong tools and savings for some, potential users should be cautious about reliability and security, and consider safety concerns before using or trusting payments.

Pros

Great deals and affordable bookings
Easy to use with a convenient interface
Comprehensive travel assistant features (personalized trip planner, offline maps, real-time currency converter) and 24/7 chat support
Reliable, trusted experience for many users
Minimal ads and a clean user interface

Cons

Perceived fraud/scam risk and security concerns (coupon/coin issues)
Account anomalies and inability to access discounts or coupons
Poor customer service / unresponsive support
High prices and expensive change/cancellation fees
System slowdowns or reliability issues

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User Reviews

Recent rating average: 2.20

All time rating average: 4.60

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23% (10)

Date	Author	Comment
2026-02-26	56*****	如题
如题
2026-02-14	Bo*****	浪费时间
浪费时间
2026-01-30	啾咪*****	账号会被莫名其妙的展示异常，活动参加不了，机票酒店价格都很贵，而且退改费用还很贵，不推荐使用，系统展示很慢
账号会被莫名其妙的展示异常，活动参加不了，机票酒店价格都很贵，而且退改费用还很贵，不推荐使用，系统展示很慢
2026-01-27	隨時*****	帳號莫名其妙展示異常，無法領取優惠代碼無法領取優惠券，非常不好用不推薦⋯
帳號莫名其妙展示異常，無法領取優惠代碼無法領取優惠券，非常不好用不推薦⋯
2026-01-01	Yo*****	It’s A scam
It’s A scam
2025-11-04	Ra*****	⚠️【嚴重警告】這是一個詐騙App！⚠️ 我在使用 HopeGoo 的過程中遭受了嚴重的欺詐。雖然我是最高等級的會員，已經支付了數千美金，但App中的優惠券與 coin 完全無法使用。客服根本沒有回應，也無法解決問題。這樣的行為已經涉嫌詐騙，希望 Apple 能夠立即下架這個App，並交由警方調查。請大家千萬不要再被騙了！
⚠️【嚴重警告】這是一個詐騙App！⚠️ 我在使用 HopeGoo 的過程中遭受了嚴重的欺詐。雖然我是最高等級的會員，已經支付了數千美金，但App中的優惠券與 coin 完全無法使用。客服根本沒有回應，也無法解決問題。這樣的行為已經涉嫌詐騙，希望 Apple 能夠立即下架這個App，並交由警方調查。請大家千萬不要再被騙了！
2025-10-16	Tr*****	The card they used to book my flight was flagged for fraud by JetBlue, I’ve wasted a ton of time trying to get my ticket re-booked and their customer service is useless
The card they used to book my flight was flagged for fraud by JetBlue, I’ve wasted a ton of time trying to get my ticket re-booked and their customer service is useless
2025-06-08	Le*****	This app consistently delivers great deals and a smooth booking experience. Highly recommended for anyone looking to travel without breaking the bank!
This app consistently delivers great deals and a smooth booking experience. Highly recommended for anyone looking to travel without breaking the bank!
2025-06-08	Bi*****	"OMG, HopeGoo just blew my mind as a frequent traveler 🇺🇸✈️ I’ve tried every ‘travel helper’ under the sun, but this app nailed it with how easy, smart, and fun it is to use. The personalized trip planner? Chef’s kiss 👌 It suggested hidden gems in Barcelona that even my local friend didn’t know about(!), and the real-time currency converter saved me from getting scammed at a market (lol). But what’s wildly impressive? The offline maps work flawlessly (major win for poor cell service in the Alps 🏔️), and their 24/7 chat support? Lightning fast—they even helped me reschedule a flight when my carrier ghosted me. Pro tip: their ‘cultural tips’ feature avoids those awkward ‘foot-on-the-table’ moments abroad 🙃 If you travel at all, download this NOW. It’s like having a bestie who’s a travel agent + Google Maps + wiki rolled into one. 10/10, would roam the globe again with HopeGoo by my side. #NoSponsoredPost #JustObsessed"
"OMG, HopeGoo just blew my mind as a frequent traveler 🇺🇸✈️ I’ve tried every ‘travel helper’ under the sun, but this app nailed it with how easy, smart, and fun it is to use. The personalized trip planner? Chef’s kiss 👌 It suggested hidden gems in Barcelona that even my local friend didn’t know about(!), and the real-time currency converter saved me from getting scammed at a market (lol). But what’s wildly impressive? The offline maps work flawlessly (major win for poor cell service in the Alps 🏔️), and their 24/7 chat support? Lightning fast—they even helped me reschedule a flight when my carrier ghosted me. Pro tip: their ‘cultural tips’ feature avoids those awkward ‘foot-on-the-table’ moments abroad 🙃 If you travel at all, download this NOW. It’s like having a bestie who’s a travel agent + Google Maps + wiki rolled into one. 10/10, would roam the globe again with HopeGoo by my side. #NoSponsoredPost #JustObsessed"
2025-03-20	pa*****	Do not use this app. They book the flights with a separate credit card than the one you give them on file so they can cancel the day of your trip and say it was “fraud”. When you call customer service they barely speak english and you get charged a lot of money for international call time. It’s unfortunately a scam that’s pretty common. STAY AWAY!!
Do not use this app. They book the flights with a separate credit card than the one you give them on file so they can cancel the day of your trip and say it was “fraud”. When you call customer service they barely speak english and you get charged a lot of money for international call time. It’s unfortunately a scam that’s pretty common. STAY AWAY!!