Nextiva – The NEXT Platform

Name: Nextiva – The NEXT Platform
Rating: 2.9 (74 reviews)
Author: Nextiva

By: Nextiva App

Business

Overview

Version:

1.0.24

Last updated: 2026-07-07

Ranking

#180,573 ▲ 1,151

Overall

Features & Capabilities

Stay connected to your customers and your team with Nextiva's unified customer experience management app. Whether you're making and receiving phone calls, responding to chats, sending text messages, or collaborating with your team, the Nextiva – The NEXT Platform app empowers you to create seamless customer experiences right from your mobile device

With Nextiva – The NEXT Platform, you can:

Unify Every Conversation: Stay on top of customer interactions with a single inbox that brings together calls, chats, emails, texts,

Collaborate with Ease: Work cross-functionally with teammates to ensure the right people and insights are always in the loop.

Drive Continuous Improvement: Unlock key performance metrics and conversation insights to coach teams and elevate service quality.

Work Smarter with AI: Accelerate workflows with intelligent automation, real-time recommendations, and contextual assistance.

Stay Connected Anywhere: Manage tickets, contacts, and conversations from any device—whether you're at your desk or on the move.

Effortlessly Shift Channels: Move between communication modes without disrupting the conversation or customer experience.

Maintain Trust and Security: Deliver every interaction with enterprise-grade security, compliance, and professionalism.

Rely on Round-the-Clock Support: Get expert assistance 24/7 to keep your operations running smoothly.

User Growth & Download Statistics

App

By:

Nextiva

Rating:

2.90

(74) 2 new ratings

Version:

1.0.24 Last updated: 2026-07-07

Version code:

887748584

Creation date:

2025-07-11

Compatible devices:

Size:

98.34MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-09-20

Compare stats and ranking:

Ranking

# 180,573 ▲ 1,151

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Nextiva

Apple Apps Store

https://apps.apple.com/us/app/nextiva-the-next-platform/id6479508740

User Reviews

Extremely disappointed with Nextiva. We have had ongoing issues since going live in April, and months later, the system still does not work as intended despite trying both Nextiva One and Next. We have repeatedly received inaccurate or conflicting information, and I have spent countless hours on the phone and emailing support—including nearly every holiday weekend since go-live. This morning, our system was again experiencing issues, but I was told there was no engineer available because it is a holiday. For a provider of business-critical phone and messaging services, that level of support is unacceptable. After months of service failures, downtime, misinformation, and constant troubleshooting, Nextiva has become an operational problem rather than a reliable business communications solution.

by Zz*****, 2026-09-07

One of the worst business software decisions I have made. Customer service is almost impossible to reach. I waited over an hour and twenty minutes and still did not receive an answer. The software is unreliable, frustrating to use, and performs far below what was promised. During the sales process, I was told that many features and capabilities were available. After signing up, I discovered that several of those features either do not exist, do not work properly, or are far more limited than they were presented. The gap between what the sales team promises and what the product actually delivers is unacceptable. I am extremely disappointed with both the software and the customer support. I would not recommend this company to any business owner.