Nextiva – The NEXT Platform

Name: Nextiva – The NEXT Platform
Rating: 2.9 (42 reviews)
Author: Nextiva

By: Nextiva

Business

Features & Capabilities

Stay connected to your customers and your team with Nextiva's unified customer experience management app. Whether you're making and receiving phone calls, responding to chats, sending text messages, or collaborating with your team, the Nextiva – The NEXT Platform app empowers you to create seamless customer experiences right from your mobile device

With Nextiva – The NEXT Platform, you can:

Unify Every Conversation: Stay on top of customer interactions with a single inbox that brings together calls, chats, emails, texts,

Collaborate with Ease: Work cross-functionally with teammates to ensure the right people and insights are always in the loop.

Drive Continuous Improvement: Unlock key performance metrics and conversation insights to coach teams and elevate service quality.

Work Smarter with AI: Accelerate workflows with intelligent automation, real-time recommendations, and contextual assistance.

Stay Connected Anywhere: Manage tickets, contacts, and conversations from any device—whether you're at your desk or on the move.

Effortlessly Shift Channels: Move between communication modes without disrupting the conversation or customer experience.

Maintain Trust and Security: Deliver every interaction with enterprise-grade security, compliance, and professionalism.

Rely on Round-the-Clock Support: Get expert assistance 24/7 to keep your operations running smoothly.

User Growth & Download Statistics

App

By:

Nextiva

Rating:

2.90

(42) 0.10

Version:

1.0.23 Last updated: 2026-05-12

Version code:

885516872

Creation date:

2025-07-11

Compatible devices:

Size:

97.66MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-06

Compare stats and ranking:

Ranking

# 250,692 ▲ 16,043

Other rankings

#58 in user experience keyword 44 ▲

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Nextiva

Apple Apps Store

https://apps.apple.com/us/app/nextiva-the-next-platform/id6479508740

User Reviews

* Very difficult to use in day-to-day operations * Cannot quickly copy and paste phone numbers into the calendar * System performs poorly with weak or unreliable internet service * No way to properly save customer information or identify repeat customers * Text messaging features are difficult and inefficient to use * No customer follow-up or support to ensure the system is optimized and working correctly * Workflow slows down productivity instead of improving it * Communication and scheduling feel clunky and outdated * Managing returning customers and service history is frustrating * Overall experience lacks reliability, speed, and support for a busy service business

by Du*****, 2026-05-23

I mean too many problems with connectivity or being able to hear people on the other end. There are times where the call that was in and out or dropped.

by Be*****, 2026-05-22

Do not waste your time with Nextiva. Half your calls will be dropped or unanswerable. You won’t be able to use SMS. The UI is clunky and so poorly designed that you can’t do simple things like find the number of the person that just called you, or call them back from the right number. They’ll promise you everything and deliver nothing. We’ve wasted months and hundreds of dollars working with them to try and fix these issues. Not to mention all the lost revenue from potential customers that can’t reach us or reputation damage from angry customers.