List of user reviews and ratings for Midtown
Total ratings
4.20 (Rating count: 74)
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Review summary
Pros
- Easy to view and book classes with a clear schedule.
- All-in-one app for account information, bookings, payments, and family management.
- Calendar integration that lets you add classes to your calendar (Google/other calendars).
- Family-friendly with shared access for multiple members.
- Fast, smooth performance and a user-friendly design compared to the mobile website.
Cons
- Calendar integration/export to calendar often fails or is unavailable.
- Lack of in-app check-in and missing membership barcode/check-in features.
- Cannot reserve specific courts or select which court; core feature missing.
- Desktop/website support is limited or problematic (login/server issues; website may not work).
- Operating hours data can be inaccurate or out of date.
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User Reviews
Recent rating average: 3.30
All time rating average: 4.20
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| Date | Author | Rating | Comment |
|---|---|---|---|
| 2026-02-22 | Sm***** | The app is good, but unless you’re on your phone looking at it, the notifications for a class don’t pop up and I miss out on booking it. | |
| The app is good, but unless you’re on your phone looking at it, the notifications for a class don’t pop up and I miss out on booking it. | |||
| 2025-07-24 | —N***** | The app does a good job at the tasks it can do. For me, one of the biggest functions missing is the ability to get a copy of my billing statement off my phone. Right now it is a multi step process and a pain when all that is needed is the ability to email the PDF view. The other issue I’ve seen is that reservations made on the phone are not always matched with what the front desk has. | |
| The app does a good job at the tasks it can do. For me, one of the biggest functions missing is the ability to get a copy of my billing statement off my phone. Right now it is a multi step process and a pain when all that is needed is the ability to email the PDF view. The other issue I’ve seen is that reservations made on the phone are not always matched with what the front desk has. | |||
| 2025-07-21 | Jo***** | Love the app. Only issue is the Export To Calendar feature give an error that I don’t have a calendar app on my phone. I use Google Calendar exclusively in my iPhone so I’m not sure why the app thinks I don’t have a calendar app. | |
| Love the app. Only issue is the Export To Calendar feature give an error that I don’t have a calendar app on my phone. I use Google Calendar exclusively in my iPhone so I’m not sure why the app thinks I don’t have a calendar app. | |||
| 2025-07-10 | Z1***** | Easy to find and book classes. Great ability to export them to your personal calendar. | |
| Easy to find and book classes. Great ability to export them to your personal calendar. | |||
| 2025-06-07 | cr***** | I hate that there’s no way to manage my account on my desktop anymore. A phone screen is not an ideal UI for viewing a calendar of classes! | |
| I hate that there’s no way to manage my account on my desktop anymore. A phone screen is not an ideal UI for viewing a calendar of classes! | |||
| 2025-06-02 | An***** | Love having everything in one place, most of all the ease of looking through the weekly schedule. And they do a great job of keeping instructor subs up to date. Love that it lets you add your classes to the calendar of your choice now! My hope for the next update is that you can click into the details of a class without it taking you back to the top of the day every time when you go back to the schedule; but for an app that’s only been around for a couple months it’s really well done! | |
| Love having everything in one place, most of all the ease of looking through the weekly schedule. And they do a great job of keeping instructor subs up to date. Love that it lets you add your classes to the calendar of your choice now! My hope for the next update is that you can click into the details of a class without it taking you back to the top of the day every time when you go back to the schedule; but for an app that’s only been around for a couple months it’s really well done! | |||
| 2025-05-17 | KR***** | Does not have basic functionality to check in using app | |
| Does not have basic functionality to check in using app | |||
| 2025-05-15 | gm***** | The app is fine but the website should have stayed live. I prefer to make changes to my membership on a desktop, as well as booking programs and seeing schedules. | |
| The app is fine but the website should have stayed live. I prefer to make changes to my membership on a desktop, as well as booking programs and seeing schedules. | |||
| 2025-01-22 | Sa***** | You need to add the ability to search kids classes by class name. It is impossible to scroll through the list by day and time and piece together which classes might work for our family with multiple kids in different swimming or tennis classes. This is a huge loss of functionality vs the website. | |
| You need to add the ability to search kids classes by class name. It is impossible to scroll through the list by day and time and piece together which classes might work for our family with multiple kids in different swimming or tennis classes. This is a huge loss of functionality vs the website. | |||
| 2025-01-18 | MO***** | The Midtown Athletic Club app is great, but there are a few areas for improvement. One major issue is the hours not being accurate. For example, today I went to the cafeteria at the Windy Hill Athletic Club. The app says the café closes at 6 PM, but when I arrived at 5:39, I was told the kitchen had closed at 5:30! This kind of inconsistency is really frustrating—please update the hours so they’re accurate. It would also be nice to have a calendar integration system for scheduling classes and events. Another suggestion: make the athletic club membership barcode accessible through the app. I don’t like carrying a keychain around, so having it digitally would be a big plus. Despite these points, the app is still better than nothing! | |
| The Midtown Athletic Club app is great, but there are a few areas for improvement. One major issue is the hours not being accurate. For example, today I went to the cafeteria at the Windy Hill Athletic Club. The app says the café closes at 6 PM, but when I arrived at 5:39, I was told the kitchen had closed at 5:30! This kind of inconsistency is really frustrating—please update the hours so they’re accurate. It would also be nice to have a calendar integration system for scheduling classes and events. Another suggestion: make the athletic club membership barcode accessible through the app. I don’t like carrying a keychain around, so having it digitally would be a big plus. Despite these points, the app is still better than nothing! | |||
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