AR On-Prem

Solve problems faster with remote support using augmented reality.

Enable your remote technician to connect to off-site locations and troubleshoot issues by easily seeing the environment as if they were there. Leverage camera sharing from your mobile device along with interactive augmented reality annotations and two-way communication to troubleshoot, guide, and resolve issues live.

Quick Guide:

1. Download and launch AR On-Prem app on your iPhone/iPad.
2. Share the session ID with your remote technician.
3. That’s it! Your technician can now provide the remote support you need!

*Technician will need to subscribe AR feature from Splashtop On-Prem license to utilize. *AR feature is supported by Splashtop Gateway v3.28.0+ and Splashtop On-Prem app v3.6.8.0+

Key Features: - Cross-Platform - Bidirectional camera sharing between desktop and mobile - Interactive AR annotations - Two-way VoIP communication - Session recording - Session notes - Freeze frame - Remote turn flashlight on/off - SSO integration - Device management - User management