Reviews of Ethos Cannabis Dispensaries

By: MLH MSO Holdco Inc App

List of user reviews and ratings for Ethos Cannabis Dispensaries

Total ratings

4.70 (Rating count: 660)

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Review summary

Review consensus shows users praising Ethos staff and the new app's potential, but recurring issues with login, reliability, ordering, rewards, and UI hinder use. The app often fails to log in, loads slowly or not at all, and sometimes can't reflect orders or points. Improvements in authentication, performance, and rewards syncing would be needed to realize the app's intended convenience.

Pros

Friendly, knowledgeable staff at Ethos stores
The app offers easier access to Ethos services and is viewed as a smoother upgrade from the website
Ordering and rewards features are present in the app and valued by some users

Cons

Major login/authentication issues (login failures, verification codes failing, inconsistent login across tabs)
App reliability problems (crashes, freezes, slow performance, not loading full menus or prices, sort by issues)
Ordering and account linking problems (unable to place orders on the app, accounts not linked, orders not appearing)
Rewards/points system unreliability (points not updating or delayed)
UI/UX glitches and broken features (profile save errors, username errors, “View Entire Menu” opening the website, support tab redirect)

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User Reviews

Recent rating average: 3.20

All time rating average: 4.70

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56% (15)

Date	Author	Comment
2026-06-10	Sp*****	Yes, I love the products and also love the employees, they are very knowledgeable and helpful. I thank them!
Yes, I love the products and also love the employees, they are very knowledgeable and helpful. I thank them!
2026-06-07	Cm*****	If we could see THC amount first instead of Terps amount, the app will go back to being 10/10
If we could see THC amount first instead of Terps amount, the app will go back to being 10/10
2026-05-30	Pr*****	Ethos is constantly experiencing technical issues. Either with their payment system, or ordering system. They have an app that rarely works. It’s weird to have the ability to mess up such a simple business by constantly tinkering.
Ethos is constantly experiencing technical issues. Either with their payment system, or ordering system. They have an app that rarely works. It’s weird to have the ability to mess up such a simple business by constantly tinkering.
2026-05-22	Ma*****	Can no longer log in, their one time code log in feature just gives errors with no other ways to log into your account. When I tried to contact the company via their website to inform them that this was broken, I couldn’t send the message because their contact page on the website was also broken and giving errors when I tried to submit anything. I’ve been shopping with Ethos for over a year and I’m severely disappointed with their complete lack of support for their customers when they need technical help.
Can no longer log in, their one time code log in feature just gives errors with no other ways to log into your account. When I tried to contact the company via their website to inform them that this was broken, I couldn’t send the message because their contact page on the website was also broken and giving errors when I tried to submit anything. I’ve been shopping with Ethos for over a year and I’m severely disappointed with their complete lack of support for their customers when they need technical help.
2026-05-22	Pa*****	Amazing Service 👍👍. I absolutely love everyone at Grant Avenue Ethos location in the Northeast section of Phoenix PA. I always revive top notch service and recommendations. Way to go guys and gals. Keep up the great work. 😊
Amazing Service 👍👍. I absolutely love everyone at Grant Avenue Ethos location in the Northeast section of Phoenix PA. I always revive top notch service and recommendations. Way to go guys and gals. Keep up the great work. 😊
2026-05-11	ca*****	Awesome
Awesome
2026-05-02	Ch*****	There was in update in the last month that logged me out. No matter what I do the code they send me in email or phone number fails every time. Can’t log in at all. EDIT: App had another update. Still broken, the verify button does not work no matter how many login codes they send. Website works ok. App is broken trash.
There was in update in the last month that logged me out. No matter what I do the code they send me in email or phone number fails every time. Can’t log in at all. EDIT: App had another update. Still broken, the verify button does not work no matter how many login codes they send. Website works ok. App is broken trash.
2026-04-27	mk*****	the app is an easier version of the website and i’ve only ever met the nicest workers and people in their stores. i got very lucky in ethos being my closest option, because out of the places i’ve tried, ethos is my favorite place to go
the app is an easier version of the website and i’ve only ever met the nicest workers and people in their stores. i got very lucky in ethos being my closest option, because out of the places i’ve tried, ethos is my favorite place to go
2026-04-05	th*****	Ty for the relief from chronic pain
Ty for the relief from chronic pain
2026-04-04	Cl*****	The app updated recently so you have to log in again. Logged in no problem. Then you go to the shop tab and you have to log in. Why am I logging in - I already logged in? I’m logged in on the home tab but not the shop tab? Once logged into the App I should be logged in under all the tabs (and before the recent update it was this way.) The only ways to login at the Cart are not the same options when you open the app. I can either use Google, Apple, or as Guest… none of those are what I use for my Ethos account. The “App Support” tab here on the App Store just takes you to the main selling website.
The app updated recently so you have to log in again. Logged in no problem. Then you go to the shop tab and you have to log in. Why am I logging in - I already logged in? I’m logged in on the home tab but not the shop tab? Once logged into the App I should be logged in under all the tabs (and before the recent update it was this way.) The only ways to login at the Cart are not the same options when you open the app. I can either use Google, Apple, or as Guest… none of those are what I use for my Ethos account. The “App Support” tab here on the App Store just takes you to the main selling website.