Reviews of Mud Bay - Healthy Dogs & Cats

By: FranPOS Inc.

List of user reviews and ratings for Mud Bay - Healthy Dogs & Cats

Total ratings

2.10 (Rating count: 20)

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Review summary

Most reviews report critical issues preventing use of Mud Bay's app: login failures across multiple credentials and verification hurdles; inability to place orders or pick up/deliver via the app; lack of linkage to online accounts and reward tracking; and poor or no customer support response. A small number of comments note a clear layout and basic functionality, but the core blocking issues deter usage.

Pros

Cons

Repeated login problems: cannot sign in with website credentials, phone numbers, or recaptcha issues.
Cannot purchase or order through the app; ordering for pickup/delivery not available.
App does not link to online account and fails to track purchases or loyalty rewards.
Poor or no customer support response to inquiries.

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User Reviews

Recent rating average: 1.20

All time rating average: 2.10

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45% (9)

Date	Author	Comment
2025-07-13	sj*****	Is there no one here that can code anymore?
Is there no one here that can code anymore?
2024-12-16	Ke*****	You can’t order anything through the app, which was my main reason for downloading it. So you may as well just go to the site, login, and do it that way. That said, the app seems to work well, the layout is clear, and I haven’t had any login issues like other reviews. Anyhow, I’ll be deleting it until there is the option to actually order for pickup/delivery.
You can’t order anything through the app, which was my main reason for downloading it. So you may as well just go to the site, login, and do it that way. That said, the app seems to work well, the layout is clear, and I haven’t had any login issues like other reviews. Anyhow, I’ll be deleting it until there is the option to actually order for pickup/delivery.
2024-11-10	Be*****	Awful app. Wasted 30 minutes I’ll never get back!
Awful app. Wasted 30 minutes I’ll never get back!