Reviews of Sweet Paris App

By: Sweet Paris Franchise LLC App

List of user reviews and ratings for Sweet Paris App

Total ratings

4.90 (Rating count: 1,571)

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Review summary

Users like the app for its rewards, design, and promo options, and appreciate having a dedicated ordering channel. However, the app struggles with payments (no Apple Pay, autofill/login issues), unreliable order status, and discount flows that don’t consistently apply, with some promos requiring in-store steps. Overall, a promising concept hampered by significant reliability and payment friction.

Pros

Rewards program and perks are praised (great rewards, promo offers like $5 off).
Clean, modern app design and an easy-to-use interface when the app is functioning.
Presence of the app provides a dedicated ordering channel and promos for users.

Cons

No Apple Pay support and broad payment issues (credit card autofill/login problems).
Unreliable ordering with confirmations not aligning to backend prep, causing delays.
Discounts and promos are hard to apply or rely on in-store steps.
Autofill/login friction makes checkout difficult or pointless.
Occasional confusion between app and in-store flow (promo use at the cashier).

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User Reviews

Recent rating average: 2.80

All time rating average: 4.90

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42% (8)

Date	Author	Comment
2026-08-22	Te*****	Just downloaded the app. Tried to create an account but my phone is recognized as an existing account. Forgot password does nothing to recover the supposed account. App support takes me to a website that does nothing. Argggggggh
Just downloaded the app. Tried to create an account but my phone is recognized as an existing account. Forgot password does nothing to recover the supposed account. App support takes me to a website that does nothing. Argggggggh
2026-07-25	🫣*****	🥰
🥰
2026-06-20	am*****	Don’t charge a service fee
Don’t charge a service fee
2026-05-20	Pr*****	Amazing place to enjoy Crepes
Amazing place to enjoy Crepes
2026-05-07	Wi*****	I claimed my free birthday crepe without question and it was amazing! The service was awesome but I wish I could access the menu from the app, idk if I can cause I just got it but Sweet Paris is amazing
I claimed my free birthday crepe without question and it was amazing! The service was awesome but I wish I could access the menu from the app, idk if I can cause I just got it but Sweet Paris is amazing
2026-04-08	an*****	No Discountt for first use
No Discountt for first use
2026-03-05	Cl*****	The restaurant and food are great. The app is unreliable for ordering. We submitted an order and got confirmation and receipt in the app saying it’d be ready at 11:36. We arrived for pickup, and the order wasn’t available at the store. I opened the app and confirmation to show proof, and that’s when the order went through to their system. My guess is they show order confirmation in the app before confirming it’s been sent to their backend for prep. Not a huge loss (we just waited another twenty minutes for the order to be made), but not a great implementation on the part of the app developers.
The restaurant and food are great. The app is unreliable for ordering. We submitted an order and got confirmation and receipt in the app saying it’d be ready at 11:36. We arrived for pickup, and the order wasn’t available at the store. I opened the app and confirmation to show proof, and that’s when the order went through to their system. My guess is they show order confirmation in the app before confirming it’s been sent to their backend for prep. Not a huge loss (we just waited another twenty minutes for the order to be made), but not a great implementation on the part of the app developers.
2026-02-14	Me*****	Add an Apple Pay option
Add an Apple Pay option
2025-12-02	Ro*****	Thanks for cute cozy dine space at Moa
Thanks for cute cozy dine space at Moa
2025-10-18	Hi*****	Too hard to check out, please add Apple Pay to the options
Too hard to check out, please add Apple Pay to the options