Black Horse FlexPay Mobile App

SPREAD THE COST WITH FLEXPAY

Black Horse FlexPay is a digital credit account which lets you buy now and spread the cost of your purchases at participating retailers.

Our secure mobile app lets you manage your FlexPay account anywhere, anytime. To sign in, use the FlexPay username and passcode which you created when you applied for FlexPay.

NEW TO OUR APP? The app allows you to: Change your settings so you can log on quickly and securely with Touch ID, Face ID or a 3-character combination from your passcode. Manage your account – check your current balance, how much you need to pay each month, and available credit limit. Browse all of the retailers who you can shop with using FlexPay. View your latest transactions, including transactions that are still pending. Check the progress of your instalment plans. Make repayments on your account. Set up or manage your Direct Debit. Access your statements and letters through your Digital Inbox. Update your contact details. View our contact details and FAQ’s.

You can find plenty of other information in the app by using our ‘Search’ tool.

GETTING STARTED

All you need is: A FlexPay account The FlexPay username and passcode you created when you applied for FlexPay.

KEEPING YOU SAFE ONLINE

We use the latest online security measures to protect your money, your personal information, and your privacy.

HOW WE’LL CONTACT YOU

Using our app won’t affect how we contact you. Our emails will address you by your title and surname and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send will come from BLACK HORSE. Be wary of any message that differs from this – it could be a scam.

IMPORTANT INFORMATION

Your phone’s signal and functionality may affect your service. Terms and conditions apply.

You must not download, install, use or distribute our app in the following countries: North Korea; Syria; Sudan; Iran; Cuba and any other country subject to UK, US or EU technology export prohibitions.

Touch ID requires at least iPhone 5s running iOS 10.0 or above. Face ID requires either iPhone X or later models.

Apple, the Apple logo, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries.

Black Horse is a trading style of MBNA Limited. MBNA Limited Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA Limited is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number 204487, for the provision of payment services.

Credit is available, subject to status, to UK residents aged 18 or over.

Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations.