Servicewelt

Provide mobile support with the STIEBEL ELTRON Servicewelt App

With our Servicewelt App, you as a professional can now control, analyze, and configure STIEBEL ELTRON heat pumps using your smartphone. The connection is securely established via the internet, but for some STIEBEL ELTRON devices, it can also be set up locally and offline through a direct connection. The app not only makes our service world mobile for you, but also gives you access to all functions needed to adjust our heat pumps on the go—for consistently efficient operation. For private individuals, our MyStiebel App is the right choice.

Overview of features:

• Connect via the heat pump’s local hotspot or remotely via a secure connection
• Faster support for your customers thanks to remote maintenance options
• Individual system setting options such as temperature, operating times, or operating modes, just like in the end-user app
• Receive detailed error logs including suggested solutions for quick assistance
• Possibility to save all parameters for restoration in case of repair
• Testing options for various relays for targeted repairs
• Use the STIEBEL ELTRON spare parts shop
• Access to installation and operating manuals
• Always have all hydraulic diagrams at hand

Growing possibilities and for more and more STIEBEL ELTRON devices

We are continuously developing the STIEBEL ELTRON Servicewelt App for you. New services are being added, as well as support for an increasing number of heat pumps and ventilation systems. Many features are already in development. Currently, you can take full advantage of our app for the following device:

• WWK-I Plus – energy-efficient hot water heat pump for central domestic hot water supply independent of the heating system. Suitable for single- or two-family homes.