Reviews of Scentsy Connect

By: Scentsy Inc.

List of user reviews and ratings for Scentsy Connect

Total ratings

4.90 (Rating count: 1,150)

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Review summary

Users laud Scentsy Connect as a time saver and a simplifies follow-up tool with ongoing feature updates and a free-to-use base app. However, recurring issues undermine value: repeated loading/log-in failures, buffering and delayed or missing notifications, and the inability to email customers from the app. Some features require a paid plan (Project Dashboard). Training resources are lacking, and overall reliability needs improvement.

Pros

Time saver and productivity boost for follow-ups (cuts hours of work down to minutes).
Simplifies follow-ups and outreach via direct messaging/calling to customers.
Valuable tool with ongoing feature additions and improvements.
Free app to use (no upfront cost for the base app).

Cons

Frequent loading/login issues: app spins, gets stuck on signing in, or setting up and never loads.
Reliability problems: buffering, error notices, late or missing notifications, unfinished tasks not being delivered.
Inability to email customers from within the app.
Some features are paid (e.g., Project Dashboard requires a monthly fee), reducing perceived value.
Overall instability: reports of the app doing nothing or failing to load across multiple sessions.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.90

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1% (12)

Date	Author	Comment
2026-05-02	Sc*****	It was mentioned in the World Tour webinar today that the Scentsy Connect app is FREE. But you have to pay a monthly fee to use the Project Dashboard feature.
It was mentioned in the World Tour webinar today that the Scentsy Connect app is FREE. But you have to pay a monthly fee to use the Project Dashboard feature.
2025-11-11	A-*****	I’d really like to see a training video on how and what I can use this for. This newbie is clueless.
I’d really like to see a training video on how and what I can use this for. This newbie is clueless.
2025-06-24	Qu*****	Outside of directly messaging and calling my customers, this app has made things so much more simpler. The only other thing I would like to see is being able to SELECT all of my customers and being able to email them all on any limited time offers and new products coming.
Outside of directly messaging and calling my customers, this app has made things so much more simpler. The only other thing I would like to see is being able to SELECT all of my customers and being able to email them all on any limited time offers and new products coming.