Reviews of FirstSecurityBankMissoula

By: Glacier Bank

List of user reviews and ratings for FirstSecurityBankMissoula

Total ratings

4.80 (Rating count: 1,915)

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Review summary

Overall, users praise the app for its clean design, intuitive controls, and time-saving features like deposits, transfers, and alerts. Many reports highlight quick, reliable performance when the app is functioning. However, multiple reviews point to reliability and stability issues, including the app failing to load, balances not updating, and accounts not accessible after updates. Several users dislike the redesign, preferring the older version and noting changes in automatic transaction listings that add extra taps. Stability and update-related UX are key pain points.

Pros

Clean, simple design with an intuitive, easy-to-use interface.
Fast and reliable performance when the app works.
Saves time and is convenient for deposits and transfers.
New app updates bring useful features and functionality.
Fraud alerts and deposit-related features enhance security and convenience.

Cons

Reliability problems: the app sometimes won’t load or display balance, and information may fail to update.
Update-induced issues: after updates, users report being unable to log in and needing reinstall.
Dissatisfaction with the redesign: some users prefer the older version.
UI changes requiring more taps or removing automatic transaction listing, adding friction to use.

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User Reviews

Recent rating average: 3.70

All time rating average: 4.80

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17% (3)

Date	Author	Comment
2026-03-06	Sa*****	User friendly for the most part. There are a couple of things I’d tweak to make it easier, still good.
User friendly for the most part. There are a couple of things I’d tweak to make it easier, still good.
2026-03-04	Ss*****	The design is clean and simple. The user interface I’m finding to be intuitive, thankfully! Everything‘s been working fast and efficient for me. Ya!!!
The design is clean and simple. The user interface I’m finding to be intuitive, thankfully! Everything‘s been working fast and efficient for me. Ya!!!
2026-01-02	Di*****	Love your app it always works so well!
Love your app it always works so well!
2025-11-12	19*****	I have been with this bank and it’ variety of names since 1984. The perfectionism of the friendly staff have helped me through managing money at my first job. And handling my parents estate. I love the new app that practically lets me do all my banking through the app. And when I do have a question. I call the number right in the app or text them a question. Either way they are awesome. Thank you for making my life easier.
I have been with this bank and it’ variety of names since 1984. The perfectionism of the friendly staff have helped me through managing money at my first job. And handling my parents estate. I love the new app that practically lets me do all my banking through the app. And when I do have a question. I call the number right in the app or text them a question. Either way they are awesome. Thank you for making my life easier.
2025-04-30	h2*****	The app is very disfunctional.
The app is very disfunctional.
2025-04-16	Di*****	It will never load or show my balance. And really never works, worst banking app I’ve ever used.
It will never load or show my balance. And really never works, worst banking app I’ve ever used.
2025-04-02	ca*****	Having problems having the current information update. I deleted and reinstalled the app and it still doesn’t work.
Having problems having the current information update. I deleted and reinstalled the app and it still doesn’t work.
2025-02-05	Sa*****	My accounts should not be charged service fees. Local bank reversed the first two, but now they are charged back along with another charge. Explain this failure to stand by your own policies.
My accounts should not be charged service fees. Local bank reversed the first two, but now they are charged back along with another charge. Explain this failure to stand by your own policies.
2024-12-30	I’*****	I have been most pleased with the quality of personal and their expertise. Also, the app is easy to work with especially when you’re not a wizard with the technology!
I have been most pleased with the quality of personal and their expertise. Also, the app is easy to work with especially when you’re not a wizard with the technology!
2024-12-24	Mo*****	Very easy to use.
Very easy to use.