Reviews of MARLÖ

By: Alcon Vision, LLC

List of user reviews and ratings for MARLÖ

Total ratings

4.40 (Rating count: 149)

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Review summary

Users praise MARLÖ for easy contact lens reordering and staying connected with their doctor, with reminders and free shipping. However, recurring problems dominate: persistent app instability (sign-up, login, navigation, blank screens), privacy prompts demanding tracking, slow order processing, and weak in-app support (AI-only help). Some reports of credential glitches and limited functionality beyond contact lenses further diminish value. Overall, the app is convenient when it works, but reliability and support gaps are the major negative themes.

Pros

Easy and convenient contact lens reordering directly from the doctor’s portal (refills/reminders).
Ability to order from anywhere with reorder reminders (and free shipping).
Keeps you connected to your doctor and supports reminders.
Positive customer service when the app is working.

Cons

Critical reliability issues blocking use: cannot sign up or sign in, navigation failures, and blank screens.
Privacy/tracking prompts block access to prescriptions and raise concerns.
Slow order processing and occasional long delays in shipping.
In-app support is weak, with an unresponsive AI assistant and difficulty getting human help.
Limited functionality beyond contact lenses (glasses/appointments require calling the doctor's office).

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User Reviews

Recent rating average: 1.90

All time rating average: 4.40

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10% (15)

Date	Author	Comment
2026-01-05	Ke*****	I tried to activate my account, and it wouldn’t let me proceed with sign up unless I agreed to receive their promotional text spam. Never seen this before from any company.
I tried to activate my account, and it wouldn’t let me proceed with sign up unless I agreed to receive their promotional text spam. Never seen this before from any company.
2025-12-30	Ka*****	They can take weeks to process your order
They can take weeks to process your order
2025-12-20	bl*****	Yeah, I need to order more contacts but it keeps saying the app will no longer allow ordering through the patient portal. Is this a glitch?
Yeah, I need to order more contacts but it keeps saying the app will no longer allow ordering through the patient portal. Is this a glitch?