Reviews of Round1 USA

By: Round One Entertainment, inc

List of user reviews and ratings for Round1 USA

Total ratings

1.60 (Rating count: 84)

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Review summary

Most reviews describe the iOS Round1 app as unreliable and frustrating. The top recurring problems are card reload/payments failing due to server errors, frequent logouts and sign-in/membership issues, and rewards not being credited or shown. Additional complaints include duplicate charges for memberships, linking/syncing cards, and broader UI instability (crashes, incorrect location results, balance display). Positive feedback is scarce, with isolated mentions of customer service assistance.

Pros

Cons

Frequent card reload and payment processing errors prevent adding funds or reloading the game card.
App often logs out users and has sign-in/registration issues, sometimes not recognizing existing memberships.
Rewards points are not credited or visible, despite purchases or card reloads.
Duplicate charges or failed membership purchases indicate payment issues.
General instability: crashes, inability to link the card, and inaccurate location results or balance display.

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User Reviews

Recent rating average: 1.30

All time rating average: 1.60

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44% (37)

Date	Author	Comment
2026-03-07	KN*****	There’s no benefit to the app. With D&B you can do EVERYTHING including “swipe” at the arcades
There’s no benefit to the app. With D&B you can do EVERYTHING including “swipe” at the arcades
2026-01-03	小羽*****	never even received my email registration
never even received my email registration
2025-11-14	Ka*****	You can’t be serious, after tapping on the “Terms & Conditions” URL, the app stays in loaded position and won’t ever resolve. Huge red flag along with the other information tracked on here. I like the physical location but this app here…BOTL. “New & improved app” the website says.
You can’t be serious, after tapping on the “Terms & Conditions” URL, the app stays in loaded position and won’t ever resolve. Huge red flag along with the other information tracked on here. I like the physical location but this app here…BOTL. “New & improved app” the website says.