Reviews of Island: GO! Cayman & Bermuda

By: Capt. Apps App

List of user reviews and ratings for Island: GO! Cayman & Bermuda

Total ratings

4.90 (Rating count: 404)

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Review summary

Reviews consistently praise the Island: GO! Cayman & Bermuda app's drivers as punctual, friendly, and easy to use, with many travelers appreciating a seamless ride during vacations. However, recurring complaints center on value: fares are described as very high for the distance, and a few reviewers felt pricing and driver cut made rides expensive. Another frequent pain point is pickup logistics: drivers sometimes miss passengers, and pickup points can feel arbitrary or hard to locate, suggesting flaws in the app’s location sharing and navigation. Overall, it's a solid travel option when price and pickup reliability are acceptable.

Pros

Punctual and friendly drivers.
Rides are seamless and easy to use.
Great option for travelers and vacationers.
Drivers know the island well.
Safe and reassuring experiences with drivers.

Cons

High pricing; fares are perceived as expensive and there may be a high driver cut.
Pickup location and navigation issues; arbitrary pickup points and drivers missing passengers.

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User Reviews

Recent rating average: 3.60

All time rating average: 4.90

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33% (5)

Date	Author	Comment
2026-08-01	De*****	Excelente aplicación y buen servicio
Excelente aplicación y buen servicio
2026-02-05	TJ*****	The app simply does not work. Can’t even register.
The app simply does not work. Can’t even register.
2026-01-30	HF*****	awesome driver very punctual . great guy
awesome driver very punctual . great guy
2025-11-27	bu*****	Google “dark ux patterns”… this app intentionally makes the wallet and “top up” features misleading/confusing so that you add money to the app that is nonrefundable. Source: I’ve been designing apps for ten years. You don’t need to add money to your wallet at all, you can just charge a CC. If you add money to the wallet during a ride, it won’t be used for that ride, effectively double charging you or worse. They must not care much about their drivers either since there’s no way to tip them in the app. What was supposed to be a $36 ride with a nice 20% tip for the driver ended up costing me $84 and I was only able to tip the driver the few singles I had left in my wallet. Just take the public bus, it’s perfectly safe, easy, and only costs a few dollars. Or take a taxi, you’ll pay less and avoid being conned out of your money with pointless app features. I’ll be contacting my CC company for a charge back. I hope this shady app goes out of business.
Google “dark ux patterns”… this app intentionally makes the wallet and “top up” features misleading/confusing so that you add money to the app that is nonrefundable. Source: I’ve been designing apps for ten years. You don’t need to add money to your wallet at all, you can just charge a CC. If you add money to the wallet during a ride, it won’t be used for that ride, effectively double charging you or worse. They must not care much about their drivers either since there’s no way to tip them in the app. What was supposed to be a $36 ride with a nice 20% tip for the driver ended up costing me $84 and I was only able to tip the driver the few singles I had left in my wallet. Just take the public bus, it’s perfectly safe, easy, and only costs a few dollars. Or take a taxi, you’ll pay less and avoid being conned out of your money with pointless app features. I’ll be contacting my CC company for a charge back. I hope this shady app goes out of business.
2025-11-22	Sc*****	A 10 minute drive is a minimum of $35 at a normal time of day. Island pricing, nothing to be done but pay. Very nice driver.
A 10 minute drive is a minimum of $35 at a normal time of day. Island pricing, nothing to be done but pay. Very nice driver.
2025-11-13	Ma*****	I ordered a ride to the airport for 15:15. Got a notification at 15:03: “Your driver is here. Don’t keep them waiting”. Panicked that I was going to miss my ride and my flight, and ended my visit on a low note, rushing my goodbyes. Not cool guys.
I ordered a ride to the airport for 15:15. Got a notification at 15:03: “Your driver is here. Don’t keep them waiting”. Panicked that I was going to miss my ride and my flight, and ended my visit on a low note, rushing my goodbyes. Not cool guys.
2025-07-08	TH*****	First time in Grand Cayman and did not rent a car. Needed to use the app for a dinner further away from the hotel. Both trips were seamless and our drivers were very friendly. Very happy to have this as an option while on vacation!
First time in Grand Cayman and did not rent a car. Needed to use the app for a dinner further away from the hotel. Both trips were seamless and our drivers were very friendly. Very happy to have this as an option while on vacation!
2025-02-28	Ra*****	Wonderful service! Wonderful driver
Wonderful service! Wonderful driver
2025-02-02	Bo*****	We felt safe and at ease with Kenny. Your missing out if you dont use Island Go Kenny.
We felt safe and at ease with Kenny. Your missing out if you dont use Island Go Kenny.
2024-12-31	Ma*****	This app needs to show the user location to the driver - pickups were difficult and drivers missed us often. Drivers were super friendly and knew the island well. No complaints there! Service is a bit expensive and this app takes like 35-40% of a driver’s fare which seems too high for the quality. Time estimates were often wrong.
This app needs to show the user location to the driver - pickups were difficult and drivers missed us often. Drivers were super friendly and knew the island well. No complaints there! Service is a bit expensive and this app takes like 35-40% of a driver’s fare which seems too high for the quality. Time estimates were often wrong.