Reviews of MBTA Go — Official

By: MBTA App

List of user reviews and ratings for MBTA Go — Official

Total ratings

4.10 (Rating count: 143)

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Review summary

Users praise MBTA Go for real-time tracking, a useful Nearby view with a live map, and a free, easy-to-use interface. However, recurring issues include inaccurate or missing predictions, especially for late trains, and trains disappearing after departure. Trip planning is limited (origin/destination setup, long-range planning). UI glitches and intermittent loading further affect reliability. Overall, core functionality is strong and appreciated, but data reliability and planning features need improvement to meet user expectations.

Pros

Real-time tracking and generally reliable timing estimates for buses and trains.
Nearby view with a live map and the ability to favorite stops for quick access.
Free to use with no mandatory premium subscription.
Easy-to-use interface and clear, visual trip planning aids.
Some users feel it outperforms certain third-party transit apps.

Cons

Predictions and delay information are frequently inaccurate or unavailable, reducing overall reliability.
Late trains often disappear from the timeline once the scheduled departure has passed, with few live delay updates.
Limited trip-planning features (often can't set both origin and destination or view longer-term plans).
UI/UX issues such as clunky search, scrolling problems, and occasional 'predictions unavailable' notices (notably on the Green Line).
Intermittent loading issues and features that require internet, plus limited CharlieCard compatibility.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.10

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33% (14)

Date	Author	Comment
2026-07-07	Jo*****	I use this regularly to time my departures and catch the bus. It’s been very accurate, in my experience, both for pick up time and location of the bus.
I use this regularly to time my departures and catch the bus. It’s been very accurate, in my experience, both for pick up time and location of the bus.
2026-07-07	Te*****	But when at Watertown station. Even by the installed station. Totally false information. You can never trust your phone. Because you will be always be getting screwed. I thought I saw on the MBTA go Live. Something new? Absolutely not. I A friend had her app. That actually shows where the bus is. But now I need to find another app. Because going with the original app. You can’t trust.
But when at Watertown station. Even by the installed station. Totally false information. You can never trust your phone. Because you will be always be getting screwed. I thought I saw on the MBTA go Live. Something new? Absolutely not. I A friend had her app. That actually shows where the bus is. But now I need to find another app. Because going with the original app. You can’t trust.
2026-07-02	Ph*****	No commuter rail maps. I need to find a different app
No commuter rail maps. I need to find a different app
2026-06-22	em*****	Previous review saying app was broken was because my outdated ios was not supported anymore
Previous review saying app was broken was because my outdated ios was not supported anymore
2026-06-06	LO*****	This app used to be great. The gold standard. Better than the rest. Now? Now it shows ghost trips (scheduled but skipped or delayed trips with no tracked vehicle so it shows a bus arriving when there isn’t). The MBTA was doing so well to weed out this noise. Now they put it back making this app horribly unreliable.
This app used to be great. The gold standard. Better than the rest. Now? Now it shows ghost trips (scheduled but skipped or delayed trips with no tracked vehicle so it shows a bus arriving when there isn’t). The MBTA was doing so well to weed out this noise. Now they put it back making this app horribly unreliable.
2026-05-28	Re*****	Thank you MBTA for releasing this official app! And thank you for having good data privacy policies for the app.
Thank you MBTA for releasing this official app! And thank you for having good data privacy policies for the app.
2026-04-14	Jh*****	This app constantly lies, it lies more than it tells the truth, I’ve had tens if not hundreds of instances of busses not existing even though it says on the app. Terrible app
This app constantly lies, it lies more than it tells the truth, I’ve had tens if not hundreds of instances of busses not existing even though it says on the app. Terrible app
2026-04-14	Re*****	App is telling me the last train in is at 8:27am and the MBTA website shows many more trains running. If I can't trust the train schedule from this app, what's the point?
App is telling me the last train in is at 8:27am and the MBTA website shows many more trains running. If I can't trust the train schedule from this app, what's the point?
2026-04-14	Sy*****	This app was unhelpful the whole reason I got it was to see when to leave my house to get to the train with minimal waiting time. But the search is almost impossible to see when it will get to a certain station. Even when you do the predictions for when my train will come are ALWAYS unavailable/ not informative. This app is not clear or helpful making traveling SOO much more difficult when it should make it easier. Please fix this app so need it for travel and stuff.
This app was unhelpful the whole reason I got it was to see when to leave my house to get to the train with minimal waiting time. But the search is almost impossible to see when it will get to a certain station. Even when you do the predictions for when my train will come are ALWAYS unavailable/ not informative. This app is not clear or helpful making traveling SOO much more difficult when it should make it easier. Please fix this app so need it for travel and stuff.
2026-04-08	ba*****	App is often wrong about delays and timelines, I wouldn't trust this as an accurate indicator of where your train is.
App is often wrong about delays and timelines, I wouldn't trust this as an accurate indicator of where your train is.