Reviews of MBTA Go — Official

By: MBTA App

List of user reviews and ratings for MBTA Go — Official

Total ratings

4.10 (Rating count: 138)

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Review summary

Users praise MBTA Go for real-time tracking, a useful Nearby view with a live map, and a free, easy-to-use interface. However, recurring issues include inaccurate or missing predictions, especially for late trains, and trains disappearing after departure. Trip planning is limited (origin/destination setup, long-range planning). UI glitches and intermittent loading further affect reliability. Overall, core functionality is strong and appreciated, but data reliability and planning features need improvement to meet user expectations.

Pros

Real-time tracking and generally reliable timing estimates for buses and trains.
Nearby view with a live map and the ability to favorite stops for quick access.
Free to use with no mandatory premium subscription.
Easy-to-use interface and clear, visual trip planning aids.
Some users feel it outperforms certain third-party transit apps.

Cons

Predictions and delay information are frequently inaccurate or unavailable, reducing overall reliability.
Late trains often disappear from the timeline once the scheduled departure has passed, with few live delay updates.
Limited trip-planning features (often can't set both origin and destination or view longer-term plans).
UI/UX issues such as clunky search, scrolling problems, and occasional 'predictions unavailable' notices (notably on the Green Line).
Intermittent loading issues and features that require internet, plus limited CharlieCard compatibility.

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User Reviews

Recent rating average: 2.00

All time rating average: 4.10

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32% (12)

Date	Author	Comment
2026-04-14	Jh*****	This app constantly lies, it lies more than it tells the truth, I’ve had tens if not hundreds of instances of busses not existing even though it says on the app. Terrible app
This app constantly lies, it lies more than it tells the truth, I’ve had tens if not hundreds of instances of busses not existing even though it says on the app. Terrible app
2026-04-14	Re*****	App is telling me the last train in is at 8:27am and the MBTA website shows many more trains running. If I can't trust the train schedule from this app, what's the point?
App is telling me the last train in is at 8:27am and the MBTA website shows many more trains running. If I can't trust the train schedule from this app, what's the point?
2026-04-14	Sy*****	This app was unhelpful the whole reason I got it was to see when to leave my house to get to the train with minimal waiting time. But the search is almost impossible to see when it will get to a certain station. Even when you do the predictions for when my train will come are ALWAYS unavailable/ not informative. This app is not clear or helpful making traveling SOO much more difficult when it should make it easier. Please fix this app so need it for travel and stuff.
This app was unhelpful the whole reason I got it was to see when to leave my house to get to the train with minimal waiting time. But the search is almost impossible to see when it will get to a certain station. Even when you do the predictions for when my train will come are ALWAYS unavailable/ not informative. This app is not clear or helpful making traveling SOO much more difficult when it should make it easier. Please fix this app so need it for travel and stuff.
2026-04-08	ba*****	App is often wrong about delays and timelines, I wouldn't trust this as an accurate indicator of where your train is.
App is often wrong about delays and timelines, I wouldn't trust this as an accurate indicator of where your train is.
2026-03-30	El*****	🗑️
🗑️
2026-03-12	Ca*****	What’s the point of this app if you can’t track the train from south station when it’s “not assigned” that’s a lie. If airlines can do it, trains can do it.
What’s the point of this app if you can’t track the train from south station when it’s “not assigned” that’s a lie. If airlines can do it, trains can do it.
2026-02-10	Ho*****	When you update the app, I would like just one thing, it is recommended to make the live follow give notifications to the user about delays, ETA, etc even when the app is closed! Still overall, this is a great outfit for those who like scheduling things and being right on time! Honestly, I wanna say good job!
When you update the app, I would like just one thing, it is recommended to make the live follow give notifications to the user about delays, ETA, etc even when the app is closed! Still overall, this is a great outfit for those who like scheduling things and being right on time! Honestly, I wanna say good job!
2025-12-15	To*****	The app is ok as an MVP but the fact that I can only see my nearest station or can’t track a specific train really limits how useful this is. If a train is late (which is really value add here) and the estimated departure time passes then I can’t track the late train. I don’t need to track on time trains only delayed ones. This seems like a half built app
The app is ok as an MVP but the fact that I can only see my nearest station or can’t track a specific train really limits how useful this is. If a train is late (which is really value add here) and the estimated departure time passes then I can’t track the late train. I don’t need to track on time trains only delayed ones. This seems like a half built app
2025-12-11	Co*****	This app is not useful for tracking late commuter rail trains. As soon as the scheduled departure time is passed on a late train, it disappears from the app. You can’t track late trains, there is no forum for live updates, and the app design adds no value over proximiT. Essentially solves none of the clearest issues with the commuter rail - lack of information and transparency once anything goes wrong.
This app is not useful for tracking late commuter rail trains. As soon as the scheduled departure time is passed on a late train, it disappears from the app. You can’t track late trains, there is no forum for live updates, and the app design adds no value over proximiT. Essentially solves none of the clearest issues with the commuter rail - lack of information and transparency once anything goes wrong.
2025-11-28	Aa*****	Good when it works, but the Green Line still frequently says “predictions unavailable” without a clear cause, which renders it useless when that’s the case
Good when it works, but the Green Line still frequently says “predictions unavailable” without a clear cause, which renders it useless when that’s the case