Reviews of Ameritas Benefits

By: Ameritas Life Insurance Corp.

List of user reviews and ratings for Ameritas Benefits

Total ratings

1.80 (Rating count: 128)

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Review summary

User feedback shows the Ameritas Benefits iOS app is plagued by reliability issues. The most mentioned problems are persistent login/authentication failures, update prompts that lead nowhere, stability crashes and black screens, and inability to access core data such as claims or payments. A minority note that ID card features can work in Wallet, but several reviews indicate the IDs area does not function consistently. Overall, users see limited utility due to frequent outages and poor support, though a couple of positives about usability exist when the app is functioning.

Pros

ID cards are available in the app and can be added to Wallet.
The app is user-friendly and simple to navigate when it works.
Biometric login (facial recognition) is a nice enhancement.

Cons

Frequent login/authentication issues (wrong password, cannot log in, password reset problems).
Repeated update prompts with no actual update available (update loop).
Crashes, black screens, and endless loading when using the app.
Inability to access essential features like claims, benefits, or payments due to glitches.
ID cards feature not consistently functioning or the IDs tab not working as expected.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.80

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33% (42)

Date	Author	Comment
2026-03-10	ca*****	Here’s a list of things that need to be fixed in the app: - form focus at signup: while selecting different things during sign-up, the focus keeps errantly shifting to the top - form fill keyboard: after typing on the keyboard to fill input in a form, tapping on a form button only leaves the keyboard, you have to click on the button again for it to activate - autofill password: edge-case ,but since I had already saved my password with iOS, filling out the “set password” didn’t select the right input box (only ever selected the first box) - EOB email: doesn’t work
Here’s a list of things that need to be fixed in the app: - form focus at signup: while selecting different things during sign-up, the focus keeps errantly shifting to the top - form fill keyboard: after typing on the keyboard to fill input in a form, tapping on a form button only leaves the keyboard, you have to click on the button again for it to activate - autofill password: edge-case ,but since I had already saved my password with iOS, filling out the “set password” didn’t select the right input box (only ever selected the first box) - EOB email: doesn’t work
2026-03-04	Sa*****	Don’t get this insurance they just take your money n basically ur paying them to review (just looking at it ) your dental, vison, hearing n don’t pay anything I cancel my first month I DO NOT RECOMMEND
Don’t get this insurance they just take your money n basically ur paying them to review (just looking at it ) your dental, vison, hearing n don’t pay anything I cancel my first month I DO NOT RECOMMEND
2026-03-03	Mi*****	I downloaded it for an ID card and the app says it can’t be used for IDs. There is a tab for IDs but it doesn’t work for me.
I downloaded it for an ID card and the app says it can’t be used for IDs. There is a tab for IDs but it doesn’t work for me.