Reviews of Connect: Business Messenger

By: Vagaro Inc App

List of user reviews and ratings for Connect: Business Messenger

Total ratings

2.30 (Rating count: 39)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Apple App Store

View and respond to reviews directly on the store page.

Visit

Review summary

Users like the idea of a Vagaro-based texting feature and see its potential, but the app suffers from reliability problems (missed notifications, misdelivered messages), frequent crashes and UI glitches, inconsistent navigation between Vagaro and the messaging tool, and perceived high costs that affect its value.

Pros

Text messaging feature via Vagaro is available and valued by users.
The concept of a centralized Vagaro-integrated messaging system shows potential to streamline client communications.

Cons

Reliability and notification issues: missing notifications and messages not arriving or arriving out of order.
Frequent crashes and glitches, leading to instability and poor reliability.
Navigation and UX problems: tapping chat from Vagaro often opens the wrong screen or a generic message list, with occasional lag when typing.
Cost/value concerns: the feature is perceived as overpriced (e.g., $20/month) with questions about carryover or overall value.

Upgrade to see all 21 reviews

User Reviews

Recent rating average: 1.40

All time rating average: 2.30

Upgrade to see all 21 reviews

57% (12)

Date	Author	Comment
2026-06-03	@3*****	I use this app for a month not one text went through and could not get a refund. Don’t waste your money or your time. I love their main app. It’s great but @Vagaro seriously fix this!
I use this app for a month not one text went through and could not get a refund. Don’t waste your money or your time. I love their main app. It’s great but @Vagaro seriously fix this!
2026-05-25	br*****	I am upset with the experience I’ve had thus far. I have missed client message time and time again and I can’t find a solution. Everything is toggled on properly and still no notifications. This is causing me to switch to another booking site
I am upset with the experience I’ve had thus far. I have missed client message time and time again and I can’t find a solution. Everything is toggled on properly and still no notifications. This is causing me to switch to another booking site
2026-05-19	El*****	I’ve had issues with this app from the start. Not only do the notifications not reliably come through with clients, but if your clients have your old number AND Vagaro number saved, it won’t come through at all. IT cannot help with this as it doesn’t even show up on their side. So it’s as if it didn’t happen and there’s no solutions. Additionally, if someone texts you and their phone number isn’t already a client contact in your system, the text won’t go through at all. So it’s trying to be a cell phone service but it’s barely even working. Don’t waste your time switching your clients as I did.
I’ve had issues with this app from the start. Not only do the notifications not reliably come through with clients, but if your clients have your old number AND Vagaro number saved, it won’t come through at all. IT cannot help with this as it doesn’t even show up on their side. So it’s as if it didn’t happen and there’s no solutions. Additionally, if someone texts you and their phone number isn’t already a client contact in your system, the text won’t go through at all. So it’s trying to be a cell phone service but it’s barely even working. Don’t waste your time switching your clients as I did.
2026-03-06	pi*****	Could be much better
Could be much better
2026-01-22	Re*****	I want to love this. I need to love this because I need to be able to use this app/feature, so does my growing team. But between my clients not getting the messages and us not getting messages from them, this is turning out to be just an extremely expensive and inconvenient app that has just caused me , my team and clients to be overwhelmed and frustrated.
I want to love this. I need to love this because I need to be able to use this app/feature, so does my growing team. But between my clients not getting the messages and us not getting messages from them, this is turning out to be just an extremely expensive and inconvenient app that has just caused me , my team and clients to be overwhelmed and frustrated.
2025-12-02	li*****	They have made improvements and took my feedback seriously, at first. But when I ran into another issue with video proof they did not take into consideration and only blamed it on cellphone carriers. I rarely get notifications for messages. Recently I’ve had messages not even go through or get sent out of order, causing confusion for clients. I’m going to drop the service soon but now even that is creating a new project to switch to a new phone number. Such a headache!
They have made improvements and took my feedback seriously, at first. But when I ran into another issue with video proof they did not take into consideration and only blamed it on cellphone carriers. I rarely get notifications for messages. Recently I’ve had messages not even go through or get sent out of order, causing confusion for clients. I’m going to drop the service soon but now even that is creating a new project to switch to a new phone number. Such a headache!
2025-11-20	El*****	It’s pretty bad
It’s pretty bad
2025-10-09	Wo*****	I wish that this was a feature that I could choose to use or not to use. Instead, it was something that was offered up and no option to not use. It’s frustrating to use because it will auto close out or glitch when going back and forth with clients. I would rather it be an “option” to choose instead of a forced way of communicating with clients.
I wish that this was a feature that I could choose to use or not to use. Instead, it was something that was offered up and no option to not use. It’s frustrating to use because it will auto close out or glitch when going back and forth with clients. I would rather it be an “option” to choose instead of a forced way of communicating with clients.
2025-09-19	Ju*****	I’m so happy that the text messaging is available thru Vagaro. I’ve had too many issues in the past with employees using personal devices to contact clients. I’ve added this way of communication to our confidentiality agreement. I feel it keeps everything professional and no lines are crossed. I only wish it wasn’t so costly. It’s about half my actual monthly expense from Vagaro. I also wish unused texts could carry over to the following month or used for months that are busier for our individual business.
I’m so happy that the text messaging is available thru Vagaro. I’ve had too many issues in the past with employees using personal devices to contact clients. I’ve added this way of communication to our confidentiality agreement. I feel it keeps everything professional and no lines are crossed. I only wish it wasn’t so costly. It’s about half my actual monthly expense from Vagaro. I also wish unused texts could carry over to the following month or used for months that are busier for our individual business.
2025-08-06	Gl*****	I never get the notifications and always have to open the app. I can’t see what clients are sending me immediately and this has caused a lot of issues for me. Sometimes clients won’t even get the texts i send out through connect. When you press the chat button on a clients profile it just takes you to the list of messages in connect instead of opening up that clients specific chat. It needs improvement, especially since we pay to have this feature and it seems to be doing more harm than good in my opinion.
I never get the notifications and always have to open the app. I can’t see what clients are sending me immediately and this has caused a lot of issues for me. Sometimes clients won’t even get the texts i send out through connect. When you press the chat button on a clients profile it just takes you to the list of messages in connect instead of opening up that clients specific chat. It needs improvement, especially since we pay to have this feature and it seems to be doing more harm than good in my opinion.