Reviews of Atomi Dash

By: Atomi Inc

List of user reviews and ratings for Atomi Dash

Total ratings

1.60 (Rating count: 38)

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Review summary

Users repeatedly report that the Atomi Dash app for iPhone struggles to reliably connect to the dash cam, with many encounters of 'Failed to Connect' or no connection at all. When it does connect, navigation is hampered by a clunky UI and occasional crashes. Video retrieval is cumbersome—requires enabling the camera's WiFi and often results in videos not syncing to the phone. Some users praise hardware performance and one review commends strong customer service, but overall the app remains the main pain point.

Pros

When a connection is established, the app can display the dash cam's live feed.
Hardware appears to perform acceptably when connected.
Customer service is praised by some users.

Cons

Connectivity to the dash cam via WiFi/hotspot is highly unreliable and frequently fails to connect.
App stability and UX are poor, with crashes, non-responsive menus, and difficult navigation.
Video download/viewing workflow is cumbersome, requiring the camera's WiFi to be turned on and videos are not easily accessible on the phone.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.60

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75% (15)

Date	Author	Comment
2025-10-29	oz*****	I haven tried multiple time to pull the video from the app. I just resorted to pulling it manually from the SD card.
I haven tried multiple time to pull the video from the app. I just resorted to pulling it manually from the SD card.
2025-07-13	Co*****	Like many reviews report, I was unable to connect with the Dash camera after connecting with the Dash WiFi network. After much trying, I turned on the “Local Network” switch in the app settings on my iPhone and that allowed the connection. I did not find this direction in the setup instructions.
Like many reviews report, I was unable to connect with the Dash camera after connecting with the Dash WiFi network. After much trying, I turned on the “Local Network” switch in the app settings on my iPhone and that allowed the connection. I did not find this direction in the setup instructions.
2025-06-08	Be*****	Returning to Costco. “Failed to Connect” is the message in the app. I’ve tried every trouble shooting method I could find without the app connecting properly. Purchased two units optimistic they’d meet Costco standards.
Returning to Costco. “Failed to Connect” is the message in the app. I’ve tried every trouble shooting method I could find without the app connecting properly. Purchased two units optimistic they’d meet Costco standards.
2025-05-27	St*****	Camera works like a charm but the app on the other hand is lacking couldn’t get it connected to where I could see my photos and videos!🤷🏽‍♀️
Camera works like a charm but the app on the other hand is lacking couldn’t get it connected to where I could see my photos and videos!🤷🏽‍♀️
2025-05-12	Fl*****	I bought the Atomi dash cam from Costco, in the time I’ve owned it- it has only connected once to WiFi, it has never taken a video, not once. Yes I’ve rebooted it many times with no luck I’ve tried everything I can think of- well I haven’t tried standing on one foot while waving it overhead. Really guys make a good product or get outta the market.
I bought the Atomi dash cam from Costco, in the time I’ve owned it- it has only connected once to WiFi, it has never taken a video, not once. Yes I’ve rebooted it many times with no luck I’ve tried everything I can think of- well I haven’t tried standing on one foot while waving it overhead. Really guys make a good product or get outta the market.
2025-05-04	Ab*****	Recording GPS tracks are off by tens of miles. App UI/UX is terrible - very hard to navigate, use, and etc. Simply it's just bad software! Hardware is ok, but not great.
Recording GPS tracks are off by tens of miles. App UI/UX is terrible - very hard to navigate, use, and etc. Simply it's just bad software! Hardware is ok, but not great.
2024-07-02	Af*****	Trying to connect to my iPhone was not successful. It makes the camera not respond forcing pressing the reset button. Camera works well on its own, the software not worth spending time getting it to work. Maybe the next version can become an Apple Carplay/Android Auto app. That would be a nice feature especially if camera integration is seamless.
Trying to connect to my iPhone was not successful. It makes the camera not respond forcing pressing the reset button. Camera works well on its own, the software not worth spending time getting it to work. Maybe the next version can become an Apple Carplay/Android Auto app. That would be a nice feature especially if camera integration is seamless.
2024-06-29	Sa*****	Can not connect at all. Reset Multiple times. Using correct default password. Just will not connect via WiFi hot spot on camera even though connected via hot spot according to my WiFi settings. Completely useless if I can’t retrieve video and connect on the Atomi dash app.
Can not connect at all. Reset Multiple times. Using correct default password. Just will not connect via WiFi hot spot on camera even though connected via hot spot according to my WiFi settings. Completely useless if I can’t retrieve video and connect on the Atomi dash app.
2024-06-29	1r*****	Dude this thing doesn’t connect or do anything, this is horrible. It does not operate properly at all.
Dude this thing doesn’t connect or do anything, this is horrible. It does not operate properly at all.
2024-06-25	Sa*****	App connects to dash cam maybe one out of every fifteen times. Avoid Atomi products.
App connects to dash cam maybe one out of every fifteen times. Avoid Atomi products.