Date	Author	Comment
2025-08-26	Ra*****	Once you download this app and sign up for a package or membership there is no way to cancel it through the app. There’s no way to delete your personal data, account, or card on file, (which is required for all apps) and no way to contact the trainer through the app. So once you sign up you could be stuck paying indefinitely if you cannot reach the trainer and may have to contact your credit card to stop future payments.
Once you download this app and sign up for a package or membership there is no way to cancel it through the app. There’s no way to delete your personal data, account, or card on file, (which is required for all apps) and no way to contact the trainer through the app. So once you sign up you could be stuck paying indefinitely if you cannot reach the trainer and may have to contact your credit card to stop future payments.
2025-05-21	Tr*****	Honestly one of the single worst apps I’ve ever touched. I had to do everything 3 times because the prompt I was on kept closing and making me start over It’s slow unresponsive and not worth using. Please invest in something else. This app made me want to throw my phone
Honestly one of the single worst apps I’ve ever touched. I had to do everything 3 times because the prompt I was on kept closing and making me start over It’s slow unresponsive and not worth using. Please invest in something else. This app made me want to throw my phone
2024-01-03	Fi*****	Tye "enroll with credits" button is too close to the bottom of the screen. Also, it would be helpful if you indicated what in enrolling in, just in case I tapped the wrong class. It's counterintuitive to have to tap enroll with credits a second time - maybe a "verify you want to enroll in X class" instead? And butting that button way at the bottom of the screen is horrible. Then when you enroll, it takes you to the dashboard, but for the current week, not for what I enrolled in. At this point I'm not sure what I even enrolled in. Plus I usually want to enroll in more classes, so then I have to search again. Better to return to the class I enrolled in on the group schedule. Or give me the option on where to go. It would also be great if I could just see all the classes I'm enrolled in and scroll, instead of having the weekly view. Once a class is enrolled in, the group schedule doesn't reflect that. Perhaps highlight the box a different color so it's clear i chose it already? It doesn't even permanently change the text to credits used. Highlighting would be better so I don't have to read. Faster to see a different box color. How do I get the app to add my classes to my calendar? I feel like I found this once, and now I can't find it. I can enter credit cards, but not update how I pay my monthly fee to the gym in the app? Yeah. Really hope you can make a go against the 800 lb gorilla in the room. But y'all have too much friction in the app. Gyms overpay to you know who because the app works and doesn't frustrate clients. Right now your app frustrates the heck out of me.
Tye "enroll with credits" button is too close to the bottom of the screen. Also, it would be helpful if you indicated what in enrolling in, just in case I tapped the wrong class. It's counterintuitive to have to tap enroll with credits a second time - maybe a "verify you want to enroll in X class" instead? And butting that button way at the bottom of the screen is horrible. Then when you enroll, it takes you to the dashboard, but for the current week, not for what I enrolled in. At this point I'm not sure what I even enrolled in. Plus I usually want to enroll in more classes, so then I have to search again. Better to return to the class I enrolled in on the group schedule. Or give me the option on where to go. It would also be great if I could just see all the classes I'm enrolled in and scroll, instead of having the weekly view. Once a class is enrolled in, the group schedule doesn't reflect that. Perhaps highlight the box a different color so it's clear i chose it already? It doesn't even permanently change the text to credits used. Highlighting would be better so I don't have to read. Faster to see a different box color. How do I get the app to add my classes to my calendar? I feel like I found this once, and now I can't find it. I can enter credit cards, but not update how I pay my monthly fee to the gym in the app? Yeah. Really hope you can make a go against the 800 lb gorilla in the room. But y'all have too much friction in the app. Gyms overpay to you know who because the app works and doesn't frustrate clients. Right now your app frustrates the heck out of me.

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