Reviews of Tap to Pay, POS System・Tofu

By: GetPaid Inc. App

List of user reviews and ratings for Tap to Pay, POS System・Tofu

Total ratings

4.70 (Rating count: 383)

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Review summary

The app has clear strengths for some users—ease of use, on-the-go payments, Tap to Pay speed, and built-in inventory and sales tracking that improve checkout. However, a pattern of critical complaints dominates among many users: unresponsive customer support and limited contact options; funds held or payout delays with slow or no refunds; challenges linking bank accounts/Stripe and missing payout information; and occasional reliability issues where the app won't advance setup screens or function properly. Overall user sentiment is mixed, with trust concerns arising from payment holds and lack of timely support.

Pros

Easy-to-use and efficient for on-the-go payments.
Tap to Pay speeds up checkout for customers.
Inventory management and sales tracking are integrated into the app.
Checkout experience is improved for customers.

Cons

Unresponsive or hard-to-reach customer support with delayed or no responses.
Funds held or payments stuck in the app with slow or no refunds.
Difficult banking/payout setup (Stripe) and lack of clear payout information.
Occasional reliability issues where the app doesn’t work or gets stuck during setup.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.70

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54% (7)

Date	Author	Comment
2026-01-21	Mo*****	I’ve never seen a company that work and you can’t get in touch with anybody it’s hard enough out here for me to try to survive I don’t even have one dollar in my pocket and you wanna steal $125 from me, I don’t have no money to give nobody I’m starting all the way from the bottom outside on the ground and u have the nerve to not even have a person to talk to When there’s an issue. This is unfortunate I was scammed and I really wouldn’t not recommend this to anyone. I’m a senior citizen and just trying to make extra money so I can just survive here. This is so sad
I’ve never seen a company that work and you can’t get in touch with anybody it’s hard enough out here for me to try to survive I don’t even have one dollar in my pocket and you wanna steal $125 from me, I don’t have no money to give nobody I’m starting all the way from the bottom outside on the ground and u have the nerve to not even have a person to talk to When there’s an issue. This is unfortunate I was scammed and I really wouldn’t not recommend this to anyone. I’m a senior citizen and just trying to make extra money so I can just survive here. This is so sad
2025-09-24	Ro*****	Do not use Tofu Pay. They are not a real service. They have been holding my money for 3 weeks now. It’s $7k and I have been waiting for this payment to process so I can pay my materials and labor for this project and I can’t because the payment is stuck in their app. They are just holding my money hostage. Not only that, when you try to find a customer service agent they don’t exist. Even the Ai chat bot in the app doesn’t answer. I’ve waited days for a response and nothing it’s a ghost town and no one will help you if you choose to give them your money. I NEVER leave reviews but I’m saying this to save the next person from being burnt.
Do not use Tofu Pay. They are not a real service. They have been holding my money for 3 weeks now. It’s $7k and I have been waiting for this payment to process so I can pay my materials and labor for this project and I can’t because the payment is stuck in their app. They are just holding my money hostage. Not only that, when you try to find a customer service agent they don’t exist. Even the Ai chat bot in the app doesn’t answer. I’ve waited days for a response and nothing it’s a ghost town and no one will help you if you choose to give them your money. I NEVER leave reviews but I’m saying this to save the next person from being burnt.
2025-06-05	No*****	🚨 WARNING: Do Not Use GetPaid Inc. / Tofu Pay 🚨 I’ve now sent five emails to their “support” with zero response, and their listed phone number doesn’t even work. Not once have I received a reply, update, or resolution — just silence. This company is holding onto funds they haven’t released and is completely unresponsive. For a platform that handles people’s money, this is unacceptable and frankly feels like a scam. If you’re considering using GetPaid Inc. or Tofu Pay — don’t. You’re better off throwing your money into the ocean. At least the ocean doesn’t ghost you. I’ll be filing a BBB complaint, reporting to the California Attorney General, and sharing this post until I get a response. If you’ve had similar issues, I suggest you do the same. GetPaid, you’ve got 24 hours to fix this. After that, the gloves come off
🚨 WARNING: Do Not Use GetPaid Inc. / Tofu Pay 🚨 I’ve now sent five emails to their “support” with zero response, and their listed phone number doesn’t even work. Not once have I received a reply, update, or resolution — just silence. This company is holding onto funds they haven’t released and is completely unresponsive. For a platform that handles people’s money, this is unacceptable and frankly feels like a scam. If you’re considering using GetPaid Inc. or Tofu Pay — don’t. You’re better off throwing your money into the ocean. At least the ocean doesn’t ghost you. I’ll be filing a BBB complaint, reporting to the California Attorney General, and sharing this post until I get a response. If you’ve had similar issues, I suggest you do the same. GetPaid, you’ve got 24 hours to fix this. After that, the gloves come off
2024-10-26	Ke*****	Esta acepta también débito?
Esta acepta también débito?
2024-05-28	SJ*****	I hate it!!!! before asking me and they take me to subscription and when ask for refund nobody reply yet
I hate it!!!! before asking me and they take me to subscription and when ask for refund nobody reply yet
2024-04-14	Te*****	Downloaded the app, but when I get to Stipe to set up bank info, it gets stuck and won’t move to the screen that lets me log into my bank. Tried BOA and Chase, and the screen won’t come up.
Downloaded the app, but when I get to Stipe to set up bank info, it gets stuck and won’t move to the screen that lets me log into my bank. Tried BOA and Chase, and the screen won’t come up.
2024-03-21	b2*****	Very good app
Very good app
2024-03-17	Li*****	Been trying to get my money back for a week this is insane I spent 800$ of my own money to put it through my business to see if it would work and they’re not contacting me back or allowing me to initiate a refund on my END TERRIBLE SERVICE I WANT MY MONEY NOW
Been trying to get my money back for a week this is insane I spent 800$ of my own money to put it through my business to see if it would work and they’re not contacting me back or allowing me to initiate a refund on my END TERRIBLE SERVICE I WANT MY MONEY NOW
2024-02-26	Tr*****	The app works best when customer is using Apple Pay from the phone it's a 60% chance when using their card, however there is nothing in the app that informs you about a payout. The customer service takes one hour or more to respond. There's no phone number which lets me know this is a small company but they need to have information about payouts. For a first time user of the app it's just alarming not seeing anything of the sort or even allow me to double check my banking info. Update that and credit card pay and I would update the stars 👌🏽.
The app works best when customer is using Apple Pay from the phone it's a 60% chance when using their card, however there is nothing in the app that informs you about a payout. The customer service takes one hour or more to respond. There's no phone number which lets me know this is a small company but they need to have information about payouts. For a first time user of the app it's just alarming not seeing anything of the sort or even allow me to double check my banking info. Update that and credit card pay and I would update the stars 👌🏽.
2024-02-21	Кь*****	With Tofu, managing payments on-the-go has become a breeze. It's user-friendly and efficient!
With Tofu, managing payments on-the-go has become a breeze. It's user-friendly and efficient!