Reviews of NAB Mobile

By: North Africa Bank App

List of user reviews and ratings for NAB Mobile

Total ratings

4.00 (Rating count: 280)

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Review summary

NAB Mobile has mixed reviews. Several users praise it as excellent, fast and lightweight, with positive sentiment about using the app. However, recurring issues dominate: chronic reliability problems (slow logins, freezing), frequent transfer failures (internal/external/Western Union), and problematic update behavior (forced prompts, crashes). Fees and charges concerns also surface, along with onboarding hurdles (delayed online account openings, iPhone compatibility limits) and perceived weak support. Overall, strong positives are overshadowed by frequent stability, payment, and onboarding challenges.

Pros

Overall praised as an excellent app
Fast and lightweight performance
Positive sentiment and appreciation from multiple users
Indication of interest in feature enhancements (e.g., remote app integration) showing perceived usefulness

Cons

Reliability issues: slow login, session freezes, and overall instability
Transfers often fail (internal/external/Western Union) with unclear confirmations
Frequent update problems: forced prompts, app not launching after updates, and version mismatches
Fees and charges concerns (e.g., 30 dinars for Mob Nap, 10 dinars on cancellation)
Onboarding and platform limitations: delays in online account opening, iPhone compatibility issues, Libyana support gaps, and perceived weak customer support

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User Reviews

Recent rating average: 2.70

All time rating average: 4.00

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42% (11)

Date	Author	Comment
2026-08-11	Sa*****	يفتقد للسلاسة وخدماته لزالت بدائية
يفتقد للسلاسة وخدماته لزالت بدائية
2026-07-26	Sa*****	لا أعلم لماذا لا توجد خانة اختيار فرع المصرف المناسب والأقرب لي
لا أعلم لماذا لا توجد خانة اختيار فرع المصرف المناسب والأقرب لي
2026-04-18	ra*****	تطبيق رائع جدا ومشكورين
تطبيق رائع جدا ومشكورين
2026-04-08	Ht*****	وتضيفو تطبيق بريموتك علشان نشحنو منه وهكي تبقو من افضل المصارف في ليبيا
وتضيفو تطبيق بريموتك علشان نشحنو منه وهكي تبقو من افضل المصارف في ليبيا
2026-03-10	No*****	تطبيق يخصم 30 دينار مقابل موبي ناب وعند الغائها يخصم 10 دينار
تطبيق يخصم 30 دينار مقابل موبي ناب وعند الغائها يخصم 10 دينار
2026-03-04	Ra*****	I have been using the NAB Mobile app for basic banking and the experience has been consistently poor. The app is slow almost every time I log in. Loading balances takes too long and sometimes the session just freezes or times out. Moving between screens is not smooth and it feels unreliable. Money transfers are a major issue. Internal and external transfers do not always go through on the first attempt. Sometimes the app hangs during the process and I have to restart it to check whether the transaction was completed or not. That creates unnecessary stress when dealing with real money. Western Union transfers are even worse. The process often fails halfway, confirmation screens do not load properly, and transaction references can be delayed or missing. In some cases the amount appears deducted before I receive proper confirmation inside the app. That is not acceptable for a banking application. Customer support has not been helpful in resolving these recurring problems. For a banking app, reliability should be the baseline. Right now this app does not meet that standard.
I have been using the NAB Mobile app for basic banking and the experience has been consistently poor. The app is slow almost every time I log in. Loading balances takes too long and sometimes the session just freezes or times out. Moving between screens is not smooth and it feels unreliable. Money transfers are a major issue. Internal and external transfers do not always go through on the first attempt. Sometimes the app hangs during the process and I have to restart it to check whether the transaction was completed or not. That creates unnecessary stress when dealing with real money. Western Union transfers are even worse. The process often fails halfway, confirmation screens do not load properly, and transaction references can be delayed or missing. In some cases the amount appears deducted before I receive proper confirmation inside the app. That is not acceptable for a banking application. Customer support has not been helpful in resolving these recurring problems. For a banking app, reliability should be the baseline. Right now this app does not meet that standard.
2026-03-01	Sj*****	فاشل ع اساس انتظر رسالة القبول فتح الحساب اونلاين 3ايام ولم يتم الرد علي طلبي هاذا يعني لو في حساب مبلغ مانتامنش عليه ونشتغل عن طريق البرنامج في حالة ان المنظومة قديمة ومستندات مطلوبة رجعية 10دقايق فقط مصرف الامان
فاشل ع اساس انتظر رسالة القبول فتح الحساب اونلاين 3ايام ولم يتم الرد علي طلبي هاذا يعني لو في حساب مبلغ مانتامنش عليه ونشتغل عن طريق البرنامج في حالة ان المنظومة قديمة ومستندات مطلوبة رجعية 10دقايق فقط مصرف الامان
2026-02-27	e *****	وين التحسينات وهم وخلاص
وين التحسينات وهم وخلاص
2026-02-19	am*****	فرج بوشعراية عمك وعم عيالك وغصبا عن خشمك يا سلفوت
فرج بوشعراية عمك وعم عيالك وغصبا عن خشمك يا سلفوت
2026-02-14	su*****	يوجد مشكلة في تحميل إيصالات الLY PAY. وياريت يصير تحديت الى ios
يوجد مشكلة في تحميل إيصالات الLY PAY. وياريت يصير تحديت الى ios