Reviews of MedidexConnect Pharmacist Chat

By: Medidex Inc.

List of user reviews and ratings for MedidexConnect Pharmacist Chat

Total ratings

4.80 (Rating count: 20)

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Review summary

Users consistently praise MedidexConnect Pharmacist Chat for fast, real-time access to knowledgeable pharmacists and an easy-to-use interface. The service is valued for its 24/7 availability, private and convenient remote chats, and helpful, thorough answers that often cover drug interactions and treatment choices. Many reviews highlight the convenience of getting quick guidance without visiting a doctor or pharmacy, and some describe it as affordable or low-cost. The main drawback cited is pricing: several users feel the cost is high and occasionally unclear, which can affect perceived value.

Pros

Fast access to a pharmacist (seconds/immediate responses).
Easy to navigate / intuitive platform.
Knowledgeable, thorough pharmacists providing personalized guidance.
24/7 availability for off-hours or emergency questions.
Private, secure chats and the convenience of remote access from home.

Cons

Pricing concerns: perceived high cost and unclear pricing structure.

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User Reviews

Recent rating average: 4.50

All time rating average: 4.80

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5% (1)

Date	Author	Comment
2025-01-23	Sa*****	He answered my question. A little expensive.
He answered my question. A little expensive.
2024-08-14	Ol*****	Answered all my drug questions !! A life saver now that cvs is "call-less"
Answered all my drug questions !! A life saver now that cvs is "call-less"
2024-07-14	no*****	They charge you $10 for 5 minutes and then $2 for each additional minute. Doesn’t sound bad right? That’s what I thought too. But here’s the problem, they deliberately drag out a 5 minute conversation to 25 minutes with delayed responses. So this app is going to cost you the same as all the others averaging around $40-50. The person I chatted with was helpful, but I’m almost positive the long delay between responses is deliberate. The entire conversation could have easily fit inside a 5 minute time period. There was no reason for the chat to take 25 minutes or for me to pay $50. Deceitful and dishonest practices, I would seek help elsewhere.
They charge you $10 for 5 minutes and then $2 for each additional minute. Doesn’t sound bad right? That’s what I thought too. But here’s the problem, they deliberately drag out a 5 minute conversation to 25 minutes with delayed responses. So this app is going to cost you the same as all the others averaging around $40-50. The person I chatted with was helpful, but I’m almost positive the long delay between responses is deliberate. The entire conversation could have easily fit inside a 5 minute time period. There was no reason for the chat to take 25 minutes or for me to pay $50. Deceitful and dishonest practices, I would seek help elsewhere.